Moving North Texas Forward

Dallas Area Rapid Transit
Progress Report FY 2017

Table of Contents

PUTTING NEW TOOLS IN RIDERS' HANDS


DART is capitalizing on riders' use of mobile technology by expanding the ways people plan trips and pay for transportation services.

DART is capitalizing on riders' use
of mobile technology by expanding the
ways people plan trips and pay for
transportation services.


Many transit riders rely on their smartphones when they are on the go - to plan trips, research destinations, buy tickets or pass the time. In North Texas, DART customers soon will have a more efficient and economical trip as the agency enhances and expands its mobile tools.

See something? Say something with new app

Now when riders see something, there's a new way for them to say something.

The new DART Say Something app empowers customers to report concerns to DART Police discreetly. Riders can select the type of incident and location through drop-down menus, type additional details, and add a photo or short video.

"Many people are afraid to call the police during a situation, but no one pays attention if you are typing on a smartphone," DART Police Chief James Spiller said.

Users have two options: provide their name and contact information or submit reports anonymously. Two-way communication allows police dispatchers to request further details.

The DART Say Something app, created by ELERTS, is available for both Apple and Android devices. Non-smartphone users can text DART Police to report problems.

Learn more: DART.org/DARTSaySomething


Tap and go with new payment card

Even without a smartphone, cash customers can enjoy the same convenience and value as those who purchase monthly and annual passes by using GoPass Tap cards.
Later this year, DART plans to launch a reloadable fare payment card that customers will scan at validators located at rail stations and on buses to pay for their trip.

Later this year, DART plans to
launch a reloadable fare payment
card that customers will scan at
validators located at rail stations
and on buses to pay for their trip.


Customers will be able to add value to their accounts with cash or a credit/debit card. The GoPass Tap cards are reloadable and registrable, so if the card is lost, one's money is protected.

DART has installed electronic validators on buses and at rail platforms. Riders will tap their GoPass Tap Card at the validator and the system will determine and charge the best fare. Future upgrades will allow the validators to accept Apple Pay, Android Pay or Samsung Pay. On the trains, fare enforcement officers will use hand-held devices to verify that customers did tap before boarding.

The agency plans to deploy the GoPass Tap card in fall 2018.

Learn more: GoPass.org


More features with new version of GoPass®

Fresh and functional: two reasons DART riders will like the next version of DART's GoPass app.

With an improved user interface, this new version features more trip-planning tools, including real-time information on arrivals and departures for DART bus and rail.

The enhanced app also will have a cash-to-mobile feature. At more than 900 retail locations across the DART Service Area, customers will be able to load value onto their account (GoPass Wallet) using cash. Future upgrades to GoPass will offer more seamless integration with car-sharing, microtransit and bike-sharing providers, and eventually will offer DART the ability to reward customers for frequent use.

There have been more than 800,000 downloads of the app since launching in September 2013.

The agency plans to deploy the upgraded GoPass app in spring 2018.

Learn more: GoPass.org



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Table of Contents

Financial and Investor Information

DART: North Texas' Mobility Manager

Investing in a Growing Region

Putting New Tools in Riders' Hands

Mobility on Demand

Transit-Oriented Development Grows North Texas

DART Board Members

DART Current and Future Services

Connect with DART


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