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Plano Rides

Plano Rides is a transportation program for residents of Plano that are age 65 or over OR has a certified disability. Enrollment is required.
Eligibility: Plano Taxi Program serves registered residents of Plano only who are senior citizens age 65+ and/or persons with disabilities. Persons interested in applying for the service should complete an application that is used to determine eligibility. Return completed applications to: DART Plano Rides, P.O Box 660163, Dallas, TX 75266-7271.

Qualifications: You must meet all three criteria to be eligible for the program:
  1. Age 65 or older OR have a certified disability, but not eligible for DART Paratransit Services.
  2. Permanent resident of the City of Plano. You must present proof of residency, such as a government ID, a recent utility bill or other documentation verifying residency.
  3. No other means of transportation available to you. For example:
    • A person in your household who can provide a ride.
    • A van or other vehicle for those living in a retirement community, assisted living center, etc.
    • Access or ability to use DART fixed route bus or rail service.
Service Area: The program is primarily intended for travel in Plano, but you may travel outside the city limits. Remember that long trips may be costly and will reduce the number of trips you can make in a month. The maximum taxi value that can be stored on your card is $100 in any month. Riders must pay the cost for any trip where the total cost exceeds the value stored on the taxi debit card.

Scheduling Trips: Plano demand responsive taxi service phone reservation line: 972-728-6760. To schedule a taxi ride, call an hour ahead of time that you wish to be picked up, but be advised that the taxi usually arrives within 20-30 minutes of your call.

Program Code: When calling to schedule a ride, please give the Program Code: CIT7274 to the call taker to confirm that you are part of the Plano Taxi Program. This code is also on the back of your taxi debit card.

Vehicles: A variety of taxis will operate the program. Not all taxis are wheelchair accessible, accessible service must be requested at the time of requesting a trip.

Service Operation: DART's contractor will operate service and will be responsible for call center operations, scheduling, dispatching, driver operations and management, vehicle maintenance, safety and licensing requirements, fare and data collection and reporting to DART.

Assistance: You must be able to get yourself and any equipment you require into and out of the taxi without any assistance. The drivers are not allowed to exit the taxi to provide assistance.

Fares: Fares are to be paid using the taxi debit card. Taxi debit cards may not be used for tipping. If the total fare is more than what is available on the taxi debit card, it is the riders' responsibility to pay the difference. $2.25 is the boarding fare plus $1.80 per mile. Trip charges will also include a traffic delay time/waiting time charge and any toll charges that may be required. Drivers will accept cash or credit card.

Taxi Debit Card: Once approved for the program, you will be issued a reloadable taxi debit card. Taxi subsidy may be purchased in $5 increments up to $25 per calendar month. Up to $100 of taxi debit value per month, can be purchased at a cost of $25 to the rider. The rider is required to provide 25% of the card balance. The table below demonstrates how rider payments translate into the actual value on the card.

Rider Payment Taxi Subsidy Received Taxi Debit Card Value
$5 $15 $20
$10 $30 $40
$15 $45 $60
$20 $60 $80
$25 $75 $100

The value stored on the debit card may not exceed $100 at any time, and it may only be used for taxi rides. Value can be loaded onto taxi debit cards two ways:

  1. Mail a check or money order to the following address:
    DART Plano Rides
    P.O Box 840736
    Dallas, TX 75284-0736
  2. Online at www.eztransport.net/dart/members/Session/Login and load money with a credit/debit card.
Payments may be made in increments of $5 throughout the month, but cannot exceed $25 in any one month. Once value is loaded onto the taxi debit card, the money cannont be refunded.

Once received, cards can be registered at https://eztransport.net/dart/members. By registering, riders will be able to check card balance at any time and recover the value in the event a card is lost or stolen. You may also check your balance at any time by calling 1-877-900-7604.

Card Balance Questions and Lost or Stolen Cards: Report lost, stolen or damaged taxi debit cards to 214-749-3400. There is no fee for the first lost, stolen or damaged card, but a $5 fee will be assessed for any additional replacement cards.

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