Moving North Texas Forward
Dallas Area Rapid Transit
Table of Contents
Progress Report FY 2017
PUTTING NEW TOOLS IN RIDERS' HANDS
Many transit riders rely on their smartphones when they are on the go - to plan trips, research destinations, buy tickets or pass the time. In North Texas, DART customers soon will have a more efficient and economical trip as the agency enhances and expands its mobile tools.
See something? Say something with new appNow when riders see something, there's a new way for them to say something.
The new DART Say Something app empowers customers to report concerns to DART Police discreetly. Riders can select the type of incident and location through drop-down menus, type additional details, and add a photo or short video.
"Many people are afraid to call the police during a situation, but no one pays attention if you are typing on a smartphone," DART Police Chief James Spiller said.
Users have two options: provide their name and contact information or submit reports anonymously. Two-way communication allows police dispatchers to request further details.
The DART Say Something app, created by ELERTS, is available for both Apple and Android devices. Non-smartphone users can text DART Police to report problems.
Learn more: DART.org/DARTSaySomething
Tap and go with new payment cardEven without a smartphone, cash customers can enjoy the same convenience and value as those who purchase monthly and annual passes by using GoPass Tap cards.
Customers will be able to add value to their accounts with cash or a credit/debit card. The GoPass Tap cards are reloadable and registrable, so if the card is lost, one's money is protected.
DART has installed electronic validators on buses and at rail platforms. Riders will tap their GoPass Tap Card at the validator and the system will determine and charge the best fare. Future upgrades will allow the validators to accept Apple Pay, Android Pay or Samsung Pay. On the trains, fare enforcement officers will use hand-held devices to verify that customers did tap before boarding.
The agency plans to deploy the GoPass Tap card in fall 2018.
Learn more: GoPass.org
More features with new version of GoPass®Fresh and functional: two reasons DART riders will like the next version of DART's GoPass app.
With an improved user interface, this new version features more trip-planning tools, including real-time information on arrivals and departures for DART bus and rail.
The enhanced app also will have a cash-to-mobile feature. At more than 900 retail locations across the DART Service Area, customers will be able to load value onto their account (GoPass Wallet) using cash. Future upgrades to GoPass will offer more seamless integration with car-sharing, microtransit and bike-sharing providers, and eventually will offer DART the ability to reward customers for frequent use.
There have been more than 800,000 downloads of the app since launching in September 2013.
The agency plans to deploy the upgraded GoPass app in spring 2018.
Learn more: GoPass.org
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