Kiosks Go Touchless
DART continues to roll out interactive digital kiosks throughout the system, while remaining focused on riders' health. Considering the ongoing pandemic, customers now have touchless access to the kiosks, using QR technology on their mobile phones.
The kiosks, which were first introduced at DART facilities last February, provide rider alerts, route information, hyperlocal advertisements and, soon, 5G connectivity. In March, as the first wave of the COVID-19 crisis unfolded, DART began providing public health information on the kiosks.
Realizing that the coronavirus could spread through touch, the agency responded quickly to upgrade the kiosks with QR codes. By August, each installed unit was touchless.
As of Nov. 30, DART had installed kiosks at 17 customer facilities. The agency is in the process of installing units at 23 properties and has approved installation at an additional 23 locations. Another half dozen are at or nearing final review.
DART has striven to keep riders safe while still providing a valuable service. Interactive kiosks are a convenient source of transit information and a tool for sharing public health information.
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