View all Rider Assistance Programs

The way to DART about town! Collin County Rides is a rider assistance program offered by DART in Wylie, Allen and Fairview. This service is for qualified residents of Wylie, Allen and Fairview that are age 65 or over OR have a certified disability.

Medical certificate or state or federal disability identifications required for proof of disability. Qualified disabilities are as follows: Certified legally blind (Those who are legally blind, whose visual acuity in the better eye, after correction, is 20/200 or worse or visual field is contracted.) Certified deaf or profound hard of hearing (Total deafness, persons whose hearing loss is 70 dba or greater in the 1000 and 2000 Hz ranges.) Certified to be Non-ambulatory (Manual Wheelchair, Sport Wheelchair, Power Wheelchair) Certified to be semi-ambulatory - uses mechanical aid (Cane, Crutches, Walker, Leg Brace) Physical disability (Hemo-dialysis, Heart Disease, Portable Oxygen, Portable Respiratory Unit, Amputation of an extremity) Certified for at least 50% VA disability (Service Connected) Certified for Social Security Disability Income (SSDI, SSI, Award Letter) Certified as intellectual disability / intellectually disabled (Intellectual Disability) Certified as having a seizure disorder (Seizure Disorder) Certified as having a Mental Illness (Schizophrenia, PTSD, Anxiety, Bipolar Disorder)

Eligibility

The program serves registered residents of Wylie, Allen, and the Town of Fairview who are senior citizens age 65+ and/or persons with disabilities. Persons interested in applying for the service should complete an application to determine eligibility.

• Click here to enroll online – a cell phone # will be needed
• Click here to print an application
  Printed applications and documentation should be emailed to [email protected] or mailed to:
  

  DART - Collin County Rides
  P.O Box 660163
  Dallas, TX 75266-7271

  Or call DART's Certification Office at 214-828-6717.

Qualifications

To be eligible for the program (proof of eligiblity is required):

1. Age 65 or older OR have a qualifying disability. (vision, hearing, physical disability, SSDI recipient, VA disability, non-ambulatory, semi-ambulatory, intellectual disability, seizure disorder, mental illness)
2. Permanent resident of Wylie, Allen, or the Town of Fairview. You must present proof of residency, such as a government ID, a recent utility bill or other documentation verifying residency.

Service Area

The municipalities of Wylie, Allen, and the Town of Fairview comprise the service area. Registered residents may travel anywhere within Collin County, travel may include connecting to or traveling within the DART service area for any purpose as long as the origin or destination of the trip is within your resident city.

Service Hours

The program operates the same hours as DART's Paratransit, fixed-route bus, and rail service which is approximately 5 a.m. and midnight Monday through Saturday and 7 a.m. to midnight on Sundays and holidays.

Scheduling Trips

Phone reservation line: 214-515-7272. To schedule a ride, call an hour ahead of the time that you wish to be picked up. You may also schedule up to 7 days in advance. Where's My Ride is also available, it allows riders to check on the status of their vehicle on the day of the scheduled trip. When calling to schedule a ride, please give your customer ID# to the call taker to confirm that you are part of the Collin County Rides Program.

 Vehicles

A variety of vehicles will operate the program. A vehicle matching the mobility needs identified in your profile will be sent. Trips that do not require a mobility aid may also be provided through an approved rideshare service such as Uber.

Assistance

You must be able to get yourself and any equipment you require into and out of the vehicle without any assistance.

Fares

Fares are calculated at the time of scheduling a trip. Fares are calculated using a mileage fee ($1.81 per mile), a minutes fee ($0.17 per minute), and a drop fee ($3.39).

• For example, if you were to take a five-mile trip for 15 minutes, you would be charged (5 x $1.81) for miles, (15 x $0.17) for minutes, and $3.39 for the drop fee, for a total cost of $14.99.

Customers will pay for 25% of trip costs until they spend $125 in a calendar month, at which point they will be charged 100% of the trip cost. In the example above, you the customer would be responsible for $3.75. A trip cost will be given at the time of booking.

Guests and Personal Care Attendants

There is an additional $2 fee for each additional passenger or personal care attendant that is riding with you. Guest fares are paid at the time of scheduling and are included in the total trip cost.

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