View all Rider Assistance Programs

The way to DART about town! Collin County Rides is a rider assistance program offered by DART in Wylie, Allen and Fairview. This service is for qualified residents of Wylie, Allen and Fairview that are age 65 or over OR have a certified disability. It's Easy to Get Rolling! Enroll online at DART.org/rides. Provide proof of residency AND proof of either age OR disability. Get $400 in transportation value each month – at a cost of only $100 to you! Load value on your card online or by mail. Register your card at DART.org/rides so your funds can be recovered in the event your card is lost or stolen. Check your balance anytime at DART.org/rides or 1.877.900.7604, Option 1. Call, Swipe and Go! Call 469.470.2325 (Monday – Friday, 8 a.m. – 5 p.m.) to schedule your trip. Plan ahead by scheduling at least one day prior to your trip (for Monday trips, no later than Friday). Let us know when and where you want to go and if you will be using a mobility device. Provide the Collin County Rides program code when you book: CCR2016 Swipe your card at the beginning and end of each trip. Go anywhere within Collin County and explore, 7 days a week, 5 a.m. – 8 p.m.!

Collin County Rides - Rider Assistance Program

Service Area: The municipalities of Wylie, Allen, and the Town of Fairview comprise the service area. Registered residents may travel anywhere within these three cities and/or Collin County as long as either the origin or destination of the trip is within one of the three cities.

Connecting to DART: Travel may include connecting to the DART service area in Plano, inside Collin County. Connections to the DART Downtown Rowlett train station are also permitted, even though that station is outside of Collin County.

Service Hours: Passengers may schedule pickups and drop offs between 5:00 a.m and 8:00 p.m. Service is provided Monday through Sunday, 7 days a week.

Scheduling Trips: Collin County Rides phone reservations are available Monday through Friday 8:00 a.m - 5:00 p.m. Reservation line: 469-470-2325

Call Center Information: Cancellations and "Where's my Ride" calls will be answered between 8:00 a.m and 5:00 p.m. "Where's my Ride" allows riders to check the status of their vehicle on the day of the scheduled trip. After hours "Where's my Ride," call 214-426-6262.

Program Code: When calling to schedule a ride, please give the Program Code: CCR2016 to the call taker to confirm that you are part of the Collin County Rides Program. They will be able to give you an estimated cost for your trip upon request.

Vehicles: A variety of vehicles will operate Collin County Rides. Not all vehicles are accessible, accessible service must be requested at the time of scheduling.

Medical certificate or state or federal disability identifications required for proof of disability. Qualified disabilities for Collin County Rides are as follows: Certified legally blind (Those who are legally blind, whose visual acuity in the better eye, after correction, is 20/200 or worse or visual field is contracted.) Certified deaf or profound hard of hearing (Total deafness, persons whose hearing loss is 70 dba or greater in the 1000 and 2000 Hz ranges.) Certified to be Non-ambulatory (Manual Wheelchair, Sport Wheelchair, Power Wheelchair) Certified to be semi-ambulatory - uses mechanical aid (Cane, Crutches, Walker, Leg Brace) Physical disability (Hemo-dialysis, Heart Disease, Portable Oxygen, Portable Respiratory Unit, Amputation of an extremity) Certified for at least 50% VA disability (Service Connected) Certified for Social Security Disability Income (SSDI, SSI, Award Letter) Certified as intellectual disability / intellectually disabled (Intellectual Disability) Certified as having a seizure disorder (Seizure Disorder) Certified as having a Mental Illness (Schizophrenia, PTSD, Anxiety, Bipolar Disorder)

Eligibility: Collin County Rides will serve registered residents of Wylie, Allen, and Fairview only who are senior citizens age 65+ and/or persons with disabilities. Persons interested in applying for the service may go online to register and upload documents to prove eligibility, print an application and mail in documentation, or call DART's Certification office at 214-828-6717 and DART will work with you to see if you qualify.

• Click here to enroll online
• Click here to print an application
  Printed applications and documentation should be mailed to:
  

  DART Collin County Rides Program
  P.O. Box 660163
  Dallas, TX 75266-7271

Once you are enrolled, DART will provide you with a reloadable program debit card.

Subscription Trips: Riders who have regularly scheduled appointments may be eligible for subscription service. This service eliminates the need to call and schedule each individual trip in advance. A scheduling representative will be able to determine eligibility and assist in setting up a subscription.

Advanced Scheduling: All trips may be scheduled up to two service days in advance by registered customers. Return trips must be scheduled in advance based upon expected completion time. Monday and weekend trips are to be scheduled no later than the Friday before.

Same Day Scheduling: Same day scheduling of trips is not permitted.

Ready Time Window: DART will operate Collin County Rides service on a 0-to-20 minute window for scheduled pick-ups. The vehicle is considered to be on time when it arrives within the assigned 20 minute ready-time window. Passengers are encouraged to be ready ten minutes prior to the scheduled arrival time and are expected to board within the first 5 minutes of the vehicle arriving.

Assistance: You must be able to get yourself and any equipment you require into and out of the vehicle.

No-Show: A rider is given a no-show when the vehicle arrives within the 20 minute ready-time window and the rider fails to board the vehicle within 5 minutes of the vehicle's arrival. Riders may be penalized for excessive no-shows.

Trip Denials: Trip requests may be denied due to capacity constraints or eligibility.

Fare: Fares are to be paid using the debit card. Debit cards may not be used for tipping. If the total fare is more than what is available on the debit card, it is the riders' responsibility to pay the difference. $2.25 is the boarding fare plus $1.80 per mile. There is also a traffic delay time/waiting time charge of $.45 per every 1.5 minutes. Riders may be responsible for any toll charges the trip may require. Drivers will accept cash or credit card.

Guests and Personal Care Attendants (PCA): Registrants debit card may not be used for accompanying guests or PCA's fare. There is an additional $2.00 charge for each guest and/or PCA. The driver will accept that fare from the guest or PCA in cash or by credit card.

Program Debit Card: Value may be purchased in $5 increments up to $100 per calendar month. Up to $400 of travel debit value per calendar month, can be purchased at a cost of $100 to the rider. The rider is required to provide 25% of the card balance. The table below demonstrates how rider payments translate into the actual value on the card.


The value stored on the debit card may not exceed $400 at any time, and it may only be used for DART rides. Any unused value on the debit card will roll over to the next month for use. Value can be loaded onto debit cards by credit/debit card, check or money order either on the web or by mail at Dallas Area Rapid Transit-CCR, P.O. Box 841901, Dallas, TX 75284-1901. Once loaded, the money cannot be refunded. Note: American Express is not available as a payment option.

• Click here to load value on your Collin County Rides debit card (link opens in a new window)

Once received, cards should be registered. By registering, riders will be able to check card balance at any time, as well as recover the value in the event a card is lost or stolen. DART cannot recover values from unregistered cards.

• Click here to register your Collin County Rides debit card (link opens in a new window)

Personal Fund Feature: There is also a Personal Fund Feature on your debit card. This allows you to load personal monies onto your debit card that does not include a funding match. This may be a need if you are exceeding the maximum balance in a month for rides. To take advantage of the Personal Fund Feature, simply select "Personal" instead of "Subsidized" when adding funds from the website. Only $200 may be added of personal funds monies that does not include a funding match, and this amount will be utilized towards DART rides after utilizing all matched funds. Any remaining personal funds amount on the card will roll over to the next month for use and may not exceed $200 at any time.

Lost or Stolen Cards: Report lost, stolen or damaged debit cards to DART at 214-749-3400. There is no fee for the first lost card, but a $5 fee will be assessed for any additional replacement cards.

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