DART Rides

DART Rides is a rider assistance program for registered residents who are either age 65 or over OR have a certified disability and who reside in a qualified city or zip code. Enrollment is required.

Service Area
Qualifications
How to Enroll
Helpful Information
Contact

Service Area

The program is intended for travel in the DART service area.

Remember that long trips may be costly and will reduce the number of subsidized trips you can make in a month. You may travel for any purpose as long as you are within the DART service area.

Qualifications

To be eligible for the program (proof of eligibility is required):

Age 65 or older OR have a qualifying disability, (vision, hearing, physical disability, SSDI recipient, VA disability, intellectual disability, non-ambulatory, semi-ambulatory, seizure disorder, or mental illness)
Permanent resident of a qualified city or zip code. You must present >/ proof of residency, such as a government ID, a recent utility bill or other documentation verifying residency.
No other means of transportation available to you. For example: DART Paratransit Services.

List of Qualified disabilities eligible for the program

Certified legally blind (Those who are legally blind, whose visual acuity in the better eye, after correction, is 20/200 or worse or visual field is contracted.)
Certified deaf or profound hard of hearing (Total deafness, persons whose hearing loss is 70 dba or greater in the 1000 and 2000 Hz ranges.)
Certified to be Non-ambulatory (Manual Wheelchair, Sport Wheelchair, Power Wheelchair)
Certified to be semi-ambulatory - uses mechanical aid (Cane, Crutches, Walker, Leg Brace)
Physical disability (Hemo-dialysis, Heart Disease, Portable Oxygen, Portable Respiratory Unit, Amputation of an extremity)
Certified for at least 50% VA disability (Service Connected)
Certified for Social Security Disability Income (SSDI, SSI, Award Letter)
Certified as intellectual disability / intellectually disabled (intellectual Disability)
Certified as having a seizure disorder (Seizure Disorder)
Certified as having a Mental Illness (Schizophrenia, PTSD, Anxiety, Bipolar Disorder)

How to Enroll

The program serves registered residents of qualified cities or zip codes who are senior citizens age 65+ and/or persons with disabilities. Persons interested in applying for the service should complete an application to determine eligibility. Apply online (a cell phone # will be needed) or by mail. If approved for the program, you will receive notification from DART that you are registered. Please allow 10 business days for your registration to be processed. To check the status of your application, please call DART at 214-828-6717.

Enroll Online

Download Application

Printed applications and documentation should be emailed to [email protected] or mailed to:

mail DART - DART Rides

P.O. Box 660163
Dallas, TX 75266-7271

Or call DART's Certification Office at phone214-828-6717.

Helpful Information

Log into the online portal to access your account. You can update your profile, add payment methods, schedule trips and review recent transactions.

Service Hours

The program operates during the same hours as DART'S Paratransit, fixed-route bus, and rail service which is approximately 5 a.m. to midnight Monday through Saturday and 7 a.m. to midnight on Sundays and holidays.

Scheduling Trips

Phone reservation line: phone 214-515-7272. To schedule a ride, call an hour ahead of the time that you wish to be picked up. You may also schedule up to 7 days in advance. Where's My Ride is also available at the same phone number, which allows riders to check on the status of their vehicle on the day of the scheduled trip.
DART Rider Assistance Programs mobile app: Riders are now able to both schedule and pay for trips by smartphone app. To download the app, search for “DART Rider Assistance Programs” in the Apple App Store® for iPhone or the Google Play® store for Android. Riders requiring a wheelchair-accessible vehicle must continue to call in their trip reservations.
Online booking: Riders can schedule and pay for trips online through Spare. Click here to access the web booking portal. Riders requiring a wheelchair-accessible vehicle must continue to call in their trip reservations.

Assistance

You must be able to get yourself and any equipment you require into and out of the vehicle without any assistance.

Vehicles

A variety of vehicles will operate the program. A vehicle matching the mobility needs identified in your profile will be sent. Trips that do not require a mobility aid may also be provided through an approved rideshare service such as Uber or Lyft. To check the status of your vehicle, call 214-515-7272 for Where's My Ride.

Fares

Fares are calculated at the time of scheduling a trip. Fares are calculated using a mileage fee ($1.81 per mile), a minutes fee ($0.17 per minute), and a drop fee ($3.39).

For example, if you were to take a five-mile trip for 15 minutes, you would be charged (5 x $1.81) for miles, (15 x $0.17) for minutes, and $3.39 for the drop fee, for a total cost of $14.99.

Customers will pay for 25% of trip costs until they spend $50 in a calendar month, at which point they will be charged 100% of the trip cost. In the example above, you the customer would be responsible for $3.75. A trip cost will be given at the time of booking.

Guests and Personal Care Attendants

There is an additional $2 fee for each additional passenger or personal care attendant that is riding with you. Guest fares are paid at the time of scheduling and are included in the total trip cost.

Contact Information

Applications, Eligibility, & Program Information

phone 214-828-6717

Reservations & Where’s My Ride?

phone 214-515-7272

General DART Information

phone 214-979-1111

Trip Planning

Transit and Use

Supporting Services

Safety and Security

General Fares and Overview

About DART

Doing Business

Project and Initiatives

News and Events

Public Access Information