Yes, you may use your DART eligibility in another city within the United States for up to 21 days without filling out an additional application. Please contact DART Mobility Management Certification at 214-828-6717 for assistance with transferring your eligibility.

Recertification for services will be required of each Paratransit participant prior to expiration of his or her current eligibility period. DART will notify participants of the recertification requirement at least 90 days prior to the expiration of their eligibility period. Recertifying riders will complete an in-person assessment to identify their potentials, rather than limitations, in their ability to use accessible bus or rail transit. Here is a summary of the certification process:

1. Call for an application and a Physician's Verification Form.
   
   
2. Once paperwork is received, complete and correct, we will contact you to set up an appointment at the assessment center.
   
   
3. At the assessment, we will assess your abilities in using transit services.
   
   
4. After the assessment, DART will notify you if you were approved for or denied Paratransit service and whether your service will be conditional or unconditional.

Yes, eligible riders are certified for services for a period of up to 3 years. The eligibility period will depend on the Paratransit participant's specific disability and, if temporary, its duration.

Reducing no-shows in ADA Paratransit requires actions by riders as well as transit agencies.

• Confirm the beginning and end of the pickup window and the amount of time the vehicle will wait for you when you call to book your trip.
• Call to cancel as soon as possible if you won't be taking a trip.
• Be ready and watch for vehicles during the full on-time pickup window.
• Provide detailed pickup instructions (side or rear door, and so on) for large facilities, for any pickup locations that may be difficult for drivers to find, and for any locations where your needed pickup is not at the main entrance.
• Provide all telephone numbers, including at each destination, and confirm they have been correctly recorded by the reservation agent.
• If you are a subscription rider, call to inform the transit agency of any changes in your plans, such as a vacation or other absence. Telling a driver is not sufficient.

If you need additional assistance with canceling your trips, please call DART Mobility Management Services Customer Relations at 214-828-6736 Monday through Friday 8:00 a.m. - 5:00 p.m.

Trips missed by the individual for reasons beyond his/her control (including but not limited to, trips which are missed due to operator error) shall not be a basis for determining that such a pattern or practice exists.

Before suspending service, DART will take the following steps:

1. Notify the individual in writing that DART proposes to suspend service, citing specifically the basis of the proposed suspension and setting forth the proposed sanction;
2. Provide the individual an opportunity to be heard and to present information and arguments.

Length of suspensions is limited to a reasonable period of time, for ADA eligible individuals who have no-showed or late canceled 25 percent of their scheduled trips with a minimum of 11 trips for a calendar month. For individuals who schedule 10 or fewer trips in a calendar month, if you no-show or late cancel 60 percent of your trips your service will be subject for suspension. Initially, a warning letter will be issued to try to modify the behavior. If the problem continues, a progressive suspension length will be as follows:

1. First Suspension will be for 5 days.
2. Second Suspension will be for 10 days.
3. Third Suspension will be for 15 days.
4. Four and any subsequent Suspensions will be for 30 days.

All potential suspensions will be handled on a case by case basis.

Note: If a rider chooses to appeal a suspension of service, their trips will continue until the appeal is heard and a final decision has been made.

No-Show: A rider is given a no-show when the vehicle arrives within the ready time window and the rider fails to board the vehicle within 5 minutes of the arrival. Riders may be penalized for excessive no-shows.

Late Cancellation: Trips that are cancelled by the rider 2 hours or less before their scheduled ready time window. Riders may be penalized for excessive late cancellations.

What are the penalties for excessive No-Show or Late Cancellations?

DART Mobility Management Services has an administrative policy to suspend, for a reasonable amount of time, ADA eligible individuals who establish a pattern or practice of missing scheduled trips. All potential suspensions will be handled on a case by case basis.

Subscription riders with more than two days' worth of trips to cancel must contact Subscription Services at 214-515-PARA (7272), option 4, between 8:00 a.m. and 5:00 p.m. Monday-Friday. If you cancel or are a no-show for the first part of your trip and you no longer need a return trip, you must cancel that trip as well. Return trips are NOT automatically cancelled.

Riders can also cancel their trips through web booking (www.DART.org/RidePara). You will need your Login ID and password to cancel your trips. Trips no longer required by a rider, whether Demand or Subscription Service, must be canceled no later than two hours before your ready time window.

New subscription service requests and changes to existing subscriptions will be accepted Monday through Friday from 8:00 a.m. to 5:00 p.m. Once the request is submitted, it may take up to thirty days for the new subscription or change to go into effect. The customer will receive a phone call informing them when the new subscription or change will start.

Subscription Service is limited to riders traveling to the same place at the same time at least once a week for a minimum period of 90 days. DART reserves the right to restrict and/or prioritize Subscription Service to maintain a maximum level of fifty percent (50%) as required by the ADA, when there is no excess demand capacity available. New Subscription Service requests and changes to existing subscriptions are Monday through Friday from 8:00 a.m. to 5:00 p.m.

Bicycles are NOT allowed on the vehicle. Due to limited space, safety measures, and time constraints, Paratransit vehicles cannot accommodate bicycles on board