Skip to Content

DART – Let's Go.

Contact DART Customer Service

Bus Stop Improvements Request

In order to provide for passenger convenience, and to operate a safe and efficient transportation system, DART has established guidelines for bus stop improvements request. All requests for bus stop improvements - including stop adds, deletes and movements as well as amenity placements - must be initiated using this form.

Your request will be investigated and a response provided within two weeks of receipt by DART.

Please keep in mind the following DART guidelines and standards when filling out the request form:

  • Automobile and pedestrian safety
  • Adequate spacing to allow efficient travel of buses
  • Transfer convenience
  • Existing curbs and sidewalks present
  • ADA accessibility of location
  • 25 or more daily boardings for placement of bench
  • 50 or more daily boardings for placement of shelter
  • A bench or shelter must be present for placement of trash can OR a trash can may be placed as part of DART's Adopt-A-Can program which requires requestor to maintain receptacle.
  • 25 or more daily boardings for placement of a guide-a-ride

Please Note:
All requests for new service, later service or route changes should be directed to the Customer Care Center at 214-749-3333. This form is only for bus stop improvements on already existing lines or stops.

Fill in all required fields (*) and any relevant fields. Otherwise, your request might be delayed.
* required field.
Your Information  
Your Name *
First NameLast Name
Your Address *
City *
Zip/Postal Code *
Home Phone
Work Phone
Your Request  
I request that DART consider (Check one) *:
State a reason below and if applicable, precisely identify the new location for the stop.
Reason and/or stop new location *Please limit your description to 1000 characters.
Additional Amenities Requested  
Select an amenities   
Bus Stop Information  
Route Affected *
Street Address of Stop *
If street address is not available please provide a landmark of the location (i.e. business name)
Closest Cross Street
Is this stop before or after cross street?   
Side of Street
Check the appropriate box
CBD = Central Business District (Downtown)
Verification Code
Enter code as shown below with no spaces.
This helps prevent automated requests.

Enter code: