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Reduced Fare Photo ID Information

How to obtain a DART Reduced Fare Photo ID for Persons with Disabilities

DART Headquarters lobby is temporarily closed
To enforce social distancing practices and protect customer and employee well-being, the lobby at DART Headquarters (1401 Pacific Avenue) has been closed to the public.

  • Reduced Fare cards are not being processed while DART Headquarters is closed. Riders may show their expired Reduced Fare ID card or a Form 1000 to qualify for a reduced fare.
  • Many of the Reduced Fare certifying agencies are also closed during this time. Call 214.828.6685 to complete a Form 1000, if needed.
  • Persons with disabilities seeking reduced fare information or needing a Form 1000 (New or Renewal) can contact 214.828.6685.
For Lost & Found items, call 214-749-3810.

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  • STEP 1: Visit one of the DART-approved certifying agencies, and have a representative complete and submit the electronic online application (Form 1000) for a DART Reduced Fare ID for persons with disabilities.

  • Medical certificate or state or federal disability identifications
    required for proof of disability.

    Qualified disabilities are as follows:
    1. Certified legally blind (Those who are legally blind, whose visual acuity in the better eye, after correction, is 20/200 or worse or visual field is contracted.)
    2. Certified deaf or profound hard of hearing (Total deafness, persons whose hearing loss is 70 dba or greater in the 1000 and 2000 Hz ranges.)
    3. Certified to be Non-ambulatory (Manual Wheelchair, Sport Wheelchair, Power Wheelchair)
    4. Certified to be semi-ambulatory - uses mechanical aid (Cane, Crutches, Walker, Leg Brace)
    5. Physical disability (Hemo-dialysis, Heart Disease, Portable Oxygen, Portable Respiratory Unit, Amputation of an extremity)
    6. Certified for at least 50% VA disability (Service Connected)
    7. Certified for Social Security Disability Income (SSDI, SSI, Award Letter)
    8. Certified as intellectual disability / intellectually disabled (Intellectual Disability)
    9. Certified as having a seizure disorder (Seizure Disorder)
    10. Certified as having a Mental Illness (Schizophrenia, PTSD, Anxiety, Bipolar Disorder)

  • STEP 2: Bring your original printed receipt (Form 1000 - no copies will be accepted) to the DARTmart, located at DART Headquarters at 1401 Pacific (Akard Station). The DARTmart is open Monday through Friday. Note: Photo IDs are made at the DARTmart between 8:00 a.m. and 5:00 p.m only. View a map to the DART Headquarters.

    NOTE: The receipt must be submitted before the expiration date printed on the receipt, and accompanied with a valid photo ID.

  • STEP 3: Pay a $2 fee to cover the cost of the photo. A DARTmart agent will take your picture and create your DART reduced fare photo ID for persons with disabilities.

Frequently Asked Questions:

Q. How do I use my disabled photo ID on DART's services?

A. Show your reduced fare photo ID for persons with disabilities to the operator when boarding DART's fixed-route buses or to the fare inspector on trains. On a bus, pay for a reduced two-hour pass or reduced day pass in cash or scan your valid reduced two-hour pass, reduced day pass or reduced monthly pass. At a rail station, purchase a reduced two-hour pass or a reduced day pass from a Ticket Vending Machine (TVM). See reduced pass fares below.

Q. I lost my disabled DART ID. Do I have to fill out the paperwork again?

A. No, If you lost your disabled DART ID and it has not expired, you do not need to fill out the paperwork again. Go to the DARTmart at 1401 Pacific (Akard Station), show identification and purchase a new ID for $2.

Q. My disabled DART ID card will expire next month. Can I have it renewed this month?

A. Yes, you must be recertified if your card is going to expire and you want to renew it early - no more than 30 days prior to the expiration date. Repeat steps 1 through 3. Turn in your old ID with your paperwork and receive your new ID at no charge.

Q. My disabled DART ID expired. What do I need to do to get it renewed?

A. You must be recertified. Repeat steps 1 through 3. However, if you bring in your expired ID and turn it in, you can receive a new one at no charge.

Q. How much do I need to pay for DART Rail or buses if I have a disabled DART ID?

A. You have the following options when you ride with your disabled DART ID:
  • $1.25 for a reduced single ride (buses only, cash only, no pass issued).
  • $1.50 for a reduced AM/PM pass (replaces the two-hour pass).
  • $3.00 for a reduced day pass.
  • $48 for a reduced monthly pass.
Q. Can I just show my Medicaid card and ride DART Rail or buses for a reduced fare?

A. No, you must present your disabled DART ID to ride for a reduced fare.

Q. Is the disabled DART ID the same as a DART Paratransit ID?

A. No, DART Paratransit Service is a curb-to-curb public transportation service for people with disabilities who are unable to use DART buses or trains. View more information regarding the DART Paratransit Services eligibility determination process.

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