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    Home About About DART About DART DART Strategic Plan

DART Strategic Plan

The DART Strategic Plan serves as our guide over the next decade as we move from Point A, where we are, to Point B, where we want to be.
  • Overview
  • Strategic Goals
  • DART Strategic Plan

Overview

Over the last 40 years, DART has connected millions of North Texans to jobs, education, entertainment, health care, and more. Today, we operate a multimodal network of bus, light rail, regional rail, microtransit, and paratransit services across a 700-square-mile, 13-city service area. Our investments in service and infrastructure have helped catalyze an estimated $17 billion in development around our stations.

But this is just the beginning. North Texas is projected to be the third-largest region in the U.S. within ten years and will add four million people and three million jobs over the next twenty years. This much growth will bring challenges as well as opportunities. DART is well positioned to address this future growth, maximize the social and economic benefits to people, our cities, and the region, and limit the costs and impacts often associated with rapid growth. 

 

POINT B: A NEW VISION FOR MOBILITY IN NORTH TEXAS

The DART Strategic Plan serves as our guide over the next decade as we move from Point A, where we are, to Point B, where we want to be. Point B represents what success looks like for DART in the future and lays out a more substantial role for DART in our rapidly growing region.


Our overarching goal is to move DART from being a service that people sometimes use to being a valued regional economic and mobility asset. Where more people use and rely on DART because its services are attractive and convenient. Where DART’s full potential is unlocked, and our cities and partners seek to leverage transit as a catalyst for economic prosperity and better quality of life. Where people are proud to work at DART, choose to live, work, and play in areas served by DART, and think of DART first for their mobility needs.


Point B is anchored by and reflected in our Vision, Mission, and Values. Our Vision Statement expresses why we do what we do. It reflects our aspirational goal of being first-in-mind for mobility and a valued partner for life, whether that be with our riders, our cities, businesses, or the many stakeholder organizations in the region. Our Mission Statement defines what we do every day and is fueled by the Vision. Our Values provide the shared foundation for how we go about pursuing our vision – individually and together – so that DART’s reputational goals shine through.

Getting to Point B represents a turning point that will begin to move the agency, our communities, and the region toward a better future.

 

VISION

Your first-in-mind mobility partner.

MISSION

We create best-in-class mobility experiences that help people and communities connect and flourish.

DART Point B: Strategic Plan
Strategic Plan image

Strategic Goals

The Strategic Plan is organized around six ambitious goals so that our employees, customers, cities, and stakeholders can understand why DART plans to do things, what DART plans to do, and how they will be a part of our journey as we move forward. Each goal has a distinct purpose, but together, they will result in transformative outcomes.

The first two goals, Empowered Agency and Culture of Contribution, are internally focused on the agency and its employees. The second set of goals, Quality Service and Seamless Mobility are customer-focused and supported by their relationship to the first two. The final two goals, Fantastic Spaces, and Strategic Relationships are focused on community- and relationship-building, both critical to engaging others, adding value, and creating advocacy around transit’s role and potential in the region.

The Strategic Plan will help DART prioritize resources and activities over the next five years, but with an eye to a longer, 10-year horizon. This timeframe recognizes that some of the initiatives are already underway while others will take more than five years to accomplish. Progress will be monitored and reported annually, noting accomplishments or highlighting the need for refinements.

DART strives to be a good steward of public funds, balancing risk with fiduciary responsibility. As such, the advancement of the Strategic Plan will be subject to financial constraints and established standards consistent with the annual budget and financial plan review process and final approval of the annual budget and financial plan by the DART Board. 

Empowered-01 image

EMPOWERED AGENCY

Build a nimble organization that can act quickly and effectively by streamlining processes and empowering employees.

Quality Service-01 image

QUALITY SERVICE

Deliver a quality customer experience defined by strong rider advocacy and built on professional pride and continuous improvement.

Fantastic Spaces-01 image

FANTASTIC SPACES

Create fantastic spaces that add value to our communities, enhance the rider experience, and foster a sustainable and thriving region.

Contribution-01 image

CULTURE OF CONTRIBUTION

Create a culture that aligns roles and responsibilities with the vision, deepens organizational trust, and encourages growth.

Seamless Mobility-01 image

SEAMLESS MOBILITY

Integrate mobility options to create a seamless travel experience defined by frequency and reliability to position DART as first in mind.

Relationships-01 image

STRATEGIC RELATIONSHIPS

Position DART as a collaborative leader and recognized regional economic and mobility asset.

In summary, the work we will do together to advance our vision and strategic goals has the power to create long-lasting and meaningful outcomes for everyone and represents the beginning of a new era for transit in North Texas. DART is excited to have you as part of the journey.



DART Point B: Strategic Plan Executive Summary

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