Información de DART en Español

Contact DART

• Customer Information Center (Routes, Schedules and Trip Planning Assistance)

  214-979-1111
  Hours of Operation:
  Monday through Friday:   6 a.m. to 8 p.m.
  Saturday and Sunday:   8 a.m. to 5 p.m.
  Holiday Hours of Operation:   8 a.m. to 5 p.m.
  Customer Information Center is closed on Thanksgiving Day and Christmas Day
  
  

• Customer Care Center (Requests, Commendations, Suggestions and Concerns)

  214-749-3333
  Hours of Operation:
  Monday through Friday:   8 a.m. to 5 p.m.
  Customer Care Center is closed on holidays
  Contact DART Customer Service Online
  
  
DARTmart has moved and is now open.
Please use our Akard Street entrance.
Monday-Friday, 7:30 a.m.-5:30 p.m.
For Lost & Found items, call 214-749-3810.

You can also visit a participating GoPass Tap card retailer
to purchase or reload a GoPass Tap card, including most 7-Eleven locations.
For a full list, visit GoPass.org




• Lost & Found, 1401 Pacific (Akard Station)

  214-749-3810
  Hours of Operation:
  Monday through Friday:   8 a.m. to 5 p.m.
  
  
• See something broken at a DART station or some graffiti that needs to be removed?
  Call the Passenger Amenities Hotline, 214-928-6259
  
  

• DART Police

  214-928-6300 (for emergencies only)
  214-749-5900 (for non-emergency matters, Monday through Friday: 8 a.m.-5 p.m.)
  
  • Filing a Complaint with the DART Police Department
    
  • DART Passenger Guide to Safety & Security
    
  • If you see suspicious, disruptive or criminal behavior, call DART Police at 214-928-6300,
    use the DART Say Something Safety and Security App, text a tip to 214-256-1819 or
    submit a report online.
  • Instructions for Paying Citations
    If you have questions regarding your citation, please contact the DART Police Records Section at
    214-749-3999.
    
  • Request a Copy of an Accident Report
  • Additional DART Police Contact Information

• DARTmart, 1401 Pacific (Akard Station)

  Full-service store with passes, route schedules and DART merchandise
  214-749-3282
  Hours of Operation:
  Monday through Friday:   7:30 a.m. to 5:30 p.m.
  Photo IDs are made at DARTmart between 8:00 a.m. and 5:00 p.m. only.
  
• DART Pass Outlet Locations
  
• Please note: The DARTmart at Akard Station does not process online orders. For questions regarding online DART pass orders, please email a DART representative.

• Paratransit Services (for people with disabilities who are unable to use DART buses or trains)

  214-515-7272
  
  

• Vanpool/Carpool

  214-747-RIDE
  • Vanpool / Carpool / RideMatch Information
    214-747-RIDE
  • Programs for Employers
    214-747-RIDE
  • Bike Information
    214-747-RIDE

• Transit Education

  • School Education Programs

    214-749-3494

  • Adult Education Programs

    214-749-3494

  • Senior Education Programs

    214-749-3494

• Vendor Business Center

  
  214-749-2701
  [email protected]
  View Procurement Opportunities

Transit Advertising How to Advertise on DART

Photography and Filming on DART DART Rail & Bus TRE

Compliments? Suggestions? Concerns? Tell DART Directly 214-749-3333 Monday through Friday: 8 a.m. to 5 p.m. Operators are available to speak with you and assist to the fullest extent. When calling, please provide the following information: TIME of service DATE of service DART vehicle ID number Example: Look for the DART vehicle ID number in these locations to identify the vehicle (the ID number is also located above the windshield on the inside of the bus).

• Physical Address:

  Dallas Area Rapid Transit
  1401 Pacific Ave.
  Dallas, Texas 75202
  (Map to DART Headquarters)
  
  

• Mailing Address:

  Dallas Area Rapid Transit
  P.O. Box 660163
  Dallas, Texas 75266-0163
  
  
• For Requests, Commendations, Suggestions and Concerns regarding DART Services:
  Contact DART Customer Service Online

Back to Top