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Contact DART

  • Customer Information Center (Routes, Schedules and Trip Planning Assistance)

    214-979-1111
    Hours of Operation:
    Monday through Friday:   6 a.m. to 8 p.m.
    Saturday and Sunday:   8 a.m. to 5 p.m.
    Holiday Hours of Operation:   8 a.m. to 5 p.m.
    Customer Information Center is closed on Thanksgiving Day and Christmas Day

  • Customer Care Center (Requests, Commendations, Suggestions and Concerns)

    214-749-3333
    Hours of Operation:
    Monday through Friday:   8 a.m. to 5 p.m.
    Customer Care Center is closed on holidays
    Contact DART Customer Service Online

    • DART Headquarters lobby is temporarily closed
    To enforce social distancing practices and protect customer and employee well-being, the lobby at DART Headquarters (1401 Pacific Avenue) has been closed to the public, including the DARTmart store and Lost and Found.

    For Lost & Found items, call 214-749-3810.

    Need to Purchase or Reload a GoPass Tap Card? Visit a participating GoPass Tap retailer, including most 7-Eleven locations. For a full list, visit GoPass.org

  • Lost & Found, 1401 Pacific (Akard Station)

    214-749-3810
    Hours of Operation:
    Monday through Friday:   8 a.m. to 5 p.m.

  • See something broken at a DART station or some graffiti that needs to be removed?
    Call the Passenger Amenities Hotline, 214-928-6259

  • DART Police

    214-928-6300 (for emergencies only)
    214-749-5900 (for non-emergency matters, Monday through Friday: 8 a.m.-5 p.m.)

  • DART Store, 1401 Pacific (Akard Station)

    Full-service store with passes, route schedules and DART merchandise
    214-749-3282
    Hours of Operation:
    Monday through Friday:   7:30 a.m. to 5:30 p.m.
    Photo IDs are made at the DART Store between 9-11 a.m. and 2-4 p.m. only.

  • Administrative Offices

    214-749-3278

  • Community Affairs

    214-749-2543

  • Paratransit Services (for people with disabilities who are unable to use DART buses or trains)

    214-515-7272

  • Vanpool/Carpool

    214-747-RIDE

  • Transit Education

  • Vendor Business Center


    214-749-2701
    [email protected]
    View Procurement Opportunities
Transit Advertising
How to Advertise on DART
View information on how to advertise on DART
Photography and
Filming on DART
Filming on DART
DART Rail & Bus		 Filming on DART
TRE
Compliments? Suggestions? Concerns?

Tell DART Directly
214-749-3333
Monday through Friday: 8 a.m. to 5 p.m.

Operators are available to speak with you and assist to the fullest extent.
When calling, please provide the following information:
  1. TIME of service
  2. DATE of service
  3. DART vehicle ID number
Example: Look for the DART vehicle ID number in these locations to identify the vehicle
(the ID number is also located above the windshield on the inside of the bus).

Bus Number Locations Image

  • Physical Address:

    Dallas Area Rapid Transit
    1401 Pacific Ave.
    Dallas, Texas 75202
    (Map to DART Headquarters)

  • Mailing Address:

    Dallas Area Rapid Transit
    P.O. Box 660163
    Dallas, Texas 75266-0163

  • For Requests, Commendations, Suggestions and Concerns regarding DART Services:
    Contact DART Customer Service Online

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