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Contact DART
Customer Information Center (Routes, Schedules and Trip Planning Assistance)
214-979-1111
Hours of Operation:
Monday through Friday: 6 a.m. to 8 p.m.
Saturday and Sunday: 8 a.m. to 5 p.m.
Holiday Hours of Operation: 8 a.m. to 5 p.m.
Customer Information Center is closed on Thanksgiving Day and Christmas Day
Customer Care Center (Requests, Commendations, Suggestions and Concerns)
214-749-3333
Hours of Operation:
Monday through Friday: 8 a.m. to 5 p.m.
Customer Care Center is closed on holidays
Contact DART Customer Service Online
Lost & Found, 1401 Pacific (Akard Station)
214-749-3810
Hours of Operation:
Monday through Friday: 8 a.m. to 5 p.m.
- See something broken at a DART station or some graffiti that needs to be removed?
Call the Passenger Amenities Hotline, 214-928-6259 DART Police
214-928-6300 (for emergencies only)
214-749-5900 (for non-emergency matters, Monday through Friday: 8 a.m.-5 p.m.)
- Filing a Complaint with the DART Police Department
- DART Passenger Guide to Safety & Security
- If you see suspicious, disruptive or criminal behavior, call DART Police at 214-928-6300,
use the DART Say Something Safety and Security App, text a tip to 214-256-1819 or
submit a report online. - Instructions for Paying Citations
If you have questions regarding your citation, please contact the DART Police Records Section at
214-749-3999. - Request a Copy of an Accident Report
- Additional DART Police Contact Information
- Filing a Complaint with the DART Police Department
DARTmart, 1401 Pacific (Akard Station)
Full-service store with passes, route schedules and DART merchandise
214-749-3282
Hours of Operation:
Monday through Friday: 7:30 a.m. to 5:30 p.m.
Photo IDs are made at DARTmart between 8:00 a.m. and 5:00 p.m. only.- DART Pass Outlet Locations
- Please note: The DARTmart at Akard Station does not process online orders. For questions regarding online DART pass orders, please email a DART representative.
Paratransit Services (for people with disabilities who are unable to use DART buses or trains)
214-515-7272Vanpool/Carpool
214-747-RIDE- Vanpool / Carpool / RideMatch Information
214-747-RIDE - Programs for Employers
214-747-RIDE - Bike Information
214-747-RIDE
- Vanpool / Carpool / RideMatch Information
Transit Education
School Education Programs
214-749-3494Adult Education Programs
214-749-3494Senior Education Programs
214-749-3494
Vendor Business Center
214-749-2701
[email protected]
View Procurement Opportunities
DARTmart has moved and is now open.
Please use our Akard Street entrance.
Monday-Friday, 7:30 a.m.-5:30 p.m.
For Lost & Found items, call 214-749-3810.
You can also visit a participating GoPass Tap card retailer
to purchase or reload a GoPass Tap card, including most 7-Eleven locations.
For a full list, visit GoPass.org
DART Headquarters lobby is temporarily closed
To enforce social distancing practices and protect customer and employee well-being,
the lobby at DART Headquarters (1401 Pacific Avenue) has been closed to the public.
Please use our Akard Street entrance.
Monday-Friday, 7:30 a.m.-5:30 p.m.
For Lost & Found items, call 214-749-3810.
You can also visit a participating GoPass Tap card retailer
to purchase or reload a GoPass Tap card, including most 7-Eleven locations.
For a full list, visit GoPass.org
DART Headquarters lobby is temporarily closed
To enforce social distancing practices and protect customer and employee well-being,
the lobby at DART Headquarters (1401 Pacific Avenue) has been closed to the public.
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Physical Address:
Dallas Area Rapid Transit
1401 Pacific Ave.
Dallas, Texas 75202
(Map to DART Headquarters)
Mailing Address:
Dallas Area Rapid Transit
P.O. Box 660163
Dallas, Texas 75266-0163
- For Requests, Commendations, Suggestions and Concerns regarding DART Services:
Contact DART Customer Service Online
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