Contact DART

Customer Information Center (Routes, Schedules and Trip Planning Assistance)
214-979-1111
Hours of Operation:
Monday through Friday:   6 a.m. to 8 p.m.
Saturday and Sunday:   8 a.m. to 5 p.m.
Holiday Hours of Operation:   8 a.m. to 5 p.m.
Customer Information Center is closed on Thanksgiving Day and Christmas Day
Customer Care Center (Requests, Commendations, Suggestions and Concerns)
214-749-3333
Hours of Operation:
Monday through Friday: 8 a.m. to 5 p.m.
Customer Care Center is closed on holidays
Contact DART Customer Service Online
Lost & Found, 1401 Pacific (Akard Station)
214-749-3810
Hours of Operation:
Monday through Friday: 8 a.m. to 5 p.m.
See something broken at a DART station or some graffiti that needs to be removed?
Call the Passenger Amenities Hotline, 214-928-6259
DART Police
214-928-6300 (for emergencies only)
214-749-5900 (for non-emergency matters, Monday through Friday: 8 a.m.-5 p.m.)
- Filing a Complaint with the DART Police Department
- DART Passenger Guide to Safety & Security
- If you see suspicious, disruptive or criminal behavior, call DART Police at 214-928-6300 or
  use the DART Say Something Safety and Security App.
- Instructions for Paying Citations
  If you have questions regarding your citation, please contact the DART Police Records Section at
  214-749-3999.
- Request a Copy of an Accident Report
- Additional DART Police Contact Information
DART Store, 1401 Pacific (Akard Station)
Full-service store with passes, route schedules and DART merchandise
214-749-3282
Hours of Operation:
Monday through Friday: 7:30 a.m. to 5:30 p.m.
Photo IDs are made at the DART Store between 9-11 a.m. and 2-4 p.m. only.

DART Pass Outlet Locations
Please note: The DART Store at Akard Station does not process online orders. For questions regarding online DART pass orders, please email a DART representative.

Administrative Offices
214-749-3278
Community Affairs
214-749-2543
Paratransit Services (for people with disabilities who are unable to use DART buses or trains)
214-515-7272
Vanpool/Carpool
214-747-RIDE
- Vanpool / Carpool / RideMatch Information
  214-747-RIDE
- Programs for Employers
  214-747-RIDE
- Bike Information
  214-747-RIDE
Transit Education
- School Education Programs
  214-749-2582
- Adult Education Programs
  214-749-2582
- Senior Education Programs
  214-749-2582
Vendor Business Center

214-749-2701
[email protected]
View Procurement Opportunities

Transit Advertising
How to Advertise on DART

View information on how to advertise on DART

Photography and
Filming on DART

DART Rail & Bus

TRE

Compliments? Suggestions? Concerns?

Tell DART Directly
214-749-3333
Monday through Friday: 8 a.m. to 5 p.m.
Operators are available to speak with you and assist to the fullest extent.
When calling, please provide the following information:

TIME of service
DATE of service
DART vehicle ID number

Example: Look for the DART vehicle ID number in these locations to identify the vehicle
(the ID number is also located above the windshield on the inside of the bus).

Bus Number Locations Image

Physical Address:
Dallas Area Rapid Transit
1401 Pacific Ave.
Dallas, Texas 75202
(Map to DART Headquarters)
Mailing Address:
Dallas Area Rapid Transit
P.O. Box 660163
Dallas, Texas 75266-0163
For Requests, Commendations, Suggestions and Concerns regarding DART Services:
Contact DART Customer Service Online