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DART – Let's Go.

Contact DART Customer Service

• Customer Service Feedback Form
Please use this form for requests, commendations, suggestions or concerns.

• Bus Stop Improvements Request Form
In order to provide for passenger convenience, and to operate a safe and efficient transportation system, DART has established guidelines for bus stop improvements requests. All requests for bus stop improvements - including stop adds, deletes and movements as well as amenity placements - must be initiated using this form.

Please Note:
All requests for new service, later service or route changes should be directed to the Customer Response Center at 214-749-3333 or to the Customer Service Feedback Form. The Bus Stop Improvements Request Form is only for bus stop improvements on already existing lines or stops.

• See something broken at a DART station or some graffiti that needs to be removed?
Call the Passenger Amenities Hotline, 214-928-6259

• DART Trip Planner
DART fixed-route bus and rail, TRE and DCTA A-train services are available in DART Trip Planner.

• View DART Schedules and Route Maps

• Request Printed DART Schedule Information Form
Please use this form to request a DART System Map, a DART Rail schedule, a TRE schedule or DART bus route schedules.

DART Customer Service Phone Numbers

  • Customer Information Center (Routes, Schedules and Trip Planning Assistance)

    214-979-1111
    Hours of Operation:
    Monday through Friday:   6 a.m. to 8 p.m.
    Saturday and Sunday:   8 a.m. to 5 p.m.
    Holiday Hours of Operation:   8 a.m. to 5 p.m.
    Customer Information Center is closed on Thanksgiving Day and Christmas Day

  • Customer Care Center (Requests, Commendations, Suggestions and Concerns)

    214-749-3333
    Hours of Operation:
    Monday through Friday:   8 a.m. to 5 p.m.

    • DARTmart has moved and is now open.
    Please use our Akard Street entrance.
    Monday-Friday, 7:30 a.m.-5:30 p.m.
    For Lost & Found items, call 214-749-3810.

    You can also visit a participating GoPass Tap card retailer
    to purchase or reload a GoPass Tap card, including most 7-Eleven locations.
    For a full list, visit GoPass.org

    DART Headquarters lobby is temporarily closed
    To enforce social distancing practices and protect customer and employee well-being,
    the lobby at DART Headquarters (1401 Pacific Avenue) has been closed to the public.

  • Lost & Found, 1401 Pacific (Akard Station)

    214-749-3810
    Hours of Operation:
    Monday through Friday:   8 a.m. to 5 p.m.

Other DART Contact Phone Numbers

Compliments? Suggestions? Concerns?

Tell DART Directly
214-749-3333
Monday through Friday: 8 a.m. to 5 p.m.

Operators are available to speak with you and assist to the fullest extent.
When calling, please provide the following information:
  1. TIME of service
  2. DATE of service
  3. DART vehicle ID number
Example: Look for the DART vehicle ID number in these locations to identify the vehicle
(the ID number is also located above the windshield on the inside of the bus).

Bus Number Locations Image

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