error Service enhancements will be available from June 8 to July 19 for the tournaments. For more information visit here. 
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DART Ambassador Information

FIFA World Cup 2026™ North Texas

  • Bloomerang
  • Venues
  • Rail Stations
  • Station Maps
  • Hours
  • GoPass
  • Passes
  • Ways to Pay
  • Translation Apps
  • Contact DART
  • Heat Safety
  • Restrooms
  • Parking
  • Culture Tips
  • Plan Your Trip
Plan Your Trip

Thank you for being a DART Ambassador!

 

We appreciate you stepping up to guide our riders during the North Texas festivities of the FIFA World Cup 2026. DART will welcome riders from around the world, and your friendly assistance and Texas hospitality will help them have an enjoyable experience.

Following is information that will assist you during your shifts.

Ready to serve?


    DART EMPLOYEES ONLY!

    How to Check In/Out with the Bloomerang App

    bloomerang

    Bloomerang is the volunteer management software that DART is using to manage ambassador shifts. You can find the application on InfoStation under the launchpad (window icon) under the link “Agency Support Opportunities.”

    During your shift, you will use the Bloomerang app on your phone to check in and out.

    Follow these instructions for downloading, installing and logging into your shifts: Bloomerang Volunteer Mobile App | Download, Install, and Log In

    Watch the video for Navigating the Bloomerang Volunteer Mobile App.

    picture_as_pdf
    How to Check in and Out of your Shifts
    picture_as_pdf
    How to Cancel a Shift in Bloomerang
    picture_as_pdf
    How to View, Email and Add to Calendar your Shift(s)

    Venues

    Dallas Stadium (Temporary name for AT&T Stadium in Arlington) – Location of the FIFA World Cup 2026 matches.
    • There will be complimentary charter buses that will take people to the Bus Hub from CentrePort/DFW Airport Station, which is along the TRE.
    • Riders MUST have a match ticket to board the charter buses. 
    FIFA Fan Festival™ Dallas – Fair Park / Cotton Bowl Stadium

    Fan festival is open on all 34 match days except on the 5 rest days (July 8, 12, 13, 16, 17).

    Accessible by two Green Line stations:

    • Fair Park Station – At the Main Gate of Fair Park. Direct riders to use this station. 
    • MLK, Jr. Station – Two blocks from Gate 6. We are primarily promoting Fair Park Station since that is the best customer experience.
    International Broadcast Center – Kay Bailey Hutchison Convention Center Dallas
    • DART’s Convention Center Station is closed during the reconstruction of the convention center, but trains can pass through.
    • Members of the media riding DART will need to disembark at EBJ Union Station (TRE, Red and Blue lines) and walk the rest of the way.
    • Media with official media transit passes can only access bus and rail (fixed route) service with their passes. They must buy a 3-Hour Pass or Day Pass to utilize GoLink.
    • A GoLink Connector service is also available to pick up and drop off riders within the area between EBJ Union Station, Cedars Station, and a bus stop near Dallas City Hall. Riders can schedule a GoLink trip in the GoPass app, after buying a pass.

    Southern Methodist University (SMU)
    • Washburne Soccer and Track Stadium may be used as a practice facility.
    • The stadium WILL NOT be open to the public. Make sure fans know they cannot go to the SMU soccer stadium to watch practices.
    • Due to construction on the adjacent parking lots, parking is limited at this station.

    Key Rail Stations

    CentrePort/DFW Airport Station –TRE

     

    • DART Ambassadors will not be stationed at CentrePort/DFW Airport Station.
    • Match day ticket holders will ride complimentary charter buses to the Bus Hus just north of Dallas Stadium, where there will be a 10-minute walk to the stadium. The Bus Hub is a parking lot located newar Dallas Stadium where charter buses will drop off match ticket holders coming from the rail station.
    • Riders MUST have a match ticket to board the charter bus to the stadium.

     

    Downtown Dallas Transit Mall – Red, Blue, Green, and Orange Lines

     

    • Includes Pearl/Arts District Station, St. Paul Station, Akard Station, and West End Station.
    • Riders can transfer between lines at any of these stations.
    • Encourage riders to transfer at Akard as this platform can support larger crowds and we will have many more ambassadors here to support.

     

    Victory Station – Green Line, Orange Line, TRE

     

    • This is a transfer point from DART Rail to the TRE.
    • Inform riders that if the trains are crowded, they may be asked to disembark at Victory Station and take a complementary charter bus directly tothe Bus Hub instead of taking the TRE.

     

    EBJ Union Station – Red Line, Blue Line, TRE

     

    • This is a transfer point from DART Rail to the TRE.
    • Inform riders that if the trains are crowded, they may be asked to disembark at Victory Station and take a shuttle bus directly to the Bus Hub instead of taking the TRE.

     

      Fair Park Station – Green Line

     

    • Located at the Main Gate of Fair Park, where the FIFA Fan Festival will be held.
    • If Green Line trains are over-crowded, buses may be used to transport riders from Fair Park Station to Pearl/Arts District, Akard, or Victory stations, particularly on match days.
    • Note: In the evenings - if needed to alleviate crowding on the Green Line -DART is prepared to activate shuttle buses theat depart from Fair Park Station and take riders to Pearl/Arts District, Akard, or Victory stations. Operations staff will let us know if/when the shuttle buses will be used.

     

    MLK, Jr. Station – Green Line

     

    • Located two blocks from Gate 6 of Fair Park, where the FIFA Fan Festival will be held.

     

    Station Maps

    Please download and/or print the station maps for your assigned locations. Familiarize yourself with the detailed information provided and keep it accessible as a handy reference while you are out in the field!

    DART Schedule - Temporary Service Enhancements

    DART buses and trains operate daily from approximately 5 a.m. to 12 a.m. (midnight). 

    Some trains may arrive at the end-of-the-line stations between 12 a.m.-2 a.m., which is why some shifts run that late.

    From June 8 to July 19, 2026, DART will implement temporary service enhancements to assist visitors who are in the region for the FIFA World Cup 2026™ activities. Regular DART service resumes on Monday, July 20. 

    DART Rail

    • 10-minute service between the Victory and Lawnview stations, 8 a.m. to 8 p.m.
    • 20-minute service on all lines, all day.
    • Orange Line service to Parker Road Station all days.

     

    Trinity Railway Express (TRE)

    • Match days: 30-minute frequency (except June 27, see below).
    • Weekday non-match days: 30-minute peak, 60-minute off-peak frequency.
    • Weekend/holiday non-match days: 60-minute frequency.
    • Sunday service: 60-minute frequency, “Saturday” schedule.
    • June 27: 60-minute frequency until 4 p.m., after which service will run every 30 minutes.

     

    Silver Line

    • Operating on its regular schedule.

     

    Paratransit and GoLink

    • Operating on their regular schedules. Capacity will be added to support the higher demand.

     

    Dallas Stadium Complementary Charter Buses

    • At CentrePort/DFW Airport Station, guests will exit the train. Then, match ticket holders will board complimentary charter buses to the Bus Hub just north of Dallas Stadium, where there will be a 10-minute walk to the stadium.
    • If trains are overcrowded, riders will disembark at Victory Station and board charter shuttle buses to the Bus Hub.
    • Riders MUST have a FIFA match ticket in hand to board the shuttles.

     

    FIFA Fan Festival™ Transit 

    To Fair Park Station

    On most days:

    • TRE riders should take the TRE to Victory Station, then ride the Green Line to Fair Park Station.
    • DART Rail riders should take or transfer to the Green Line to Fair Park Station.

     

    From Fair Park Station

    On most days:

    • TRE riders should take the Green Line to Victory Station, then transfer to the TRE to get back to Irving, Hurst, or Fort Worth.
    • DART Rail riders should take the Green Line back to where they boarded or to Akard Station, where you can transfer to other rail lines.
    • In the evenings – if needed to alleviate crowding on the Green Line – DART is prepared to activate shuttle buses that depart from Fair Park Station and take riders to Pearl/Arts District, Akard, or Victory stations.

    On June 27 only:

    • After the late match, TRE riders should board DART shuttle buses from Fair Park Station to Victory Station. These buses will connect riders to the last departing Fort Worth-bound TRE train.

    GoPass® app

    All ambassadors should download and learn to use DART’s free GoPass app.
    • This is also the best tool for riders to buy passes and navigate DART.
    • The app is available on the App Store and Google Play.
    • The app will default to the phone’s language preference.
    Riders can use GoPass to:
    • Buy special regional passes from the temporary FIFA World Cup 2026™ “agency."
    • Purchase passes for DART, Trinity Metro, and DCTA.
    • Plan trips.
    • Check arrival times.
    • Report concerns.

    Download GoPass


    Download the latest app version for free from the App Store or Google Play.

     

    DART Passes

    • Please direct FIFA fans to purchase an Adult Regional Day Pass for $9 to ensure that they can go anywhere in the region on transit.
    • If they are using the GoPass app, instruct them to select “FIFA World Cup” as their agency when purchasing their Regional Pass.
    • Remind riders to keep their passes handy because they may be asked to show proof of payment to a transit employee.
    • Senior Passes are only for riders who are 65 years of age or older.
    • Child passes are for children aged 14 or younger.
    • High School and College passes have eligibility requirements. Visit DART.org/reduced to learn about the restrictions.

    Regional Wristbands

    Wristbands

    Ways to Pay

    How to Pay with the GoPass app
    • Encourage riders to download and use GoPass to purchase passes as the most convenient option.
    • Riders can purchase passes for multiple riders right in the app.
    • They can choose from a variety of payment methods, including stored credit/debit cards, Apple Pay, Google Wallet, and cash-to-mobile options that add funds to their GoPass Wallet.
    • Riders can purchase passes in advance and activate the stored passes later.

     

     

    How to Use a Ticket Vending Machine (TVM)
    • The TVMs are the second choice for fare payment.
    • DART’s new TVMs accept cash, credit card, debit card, or mobile payment.
    • Paying with a card? International visitors should hold their non-US credit cards or mobile wallets up for contactless payment.
    • Paying with cash? TVMs accept coins and $1, $5, $10, and $20 bills. The machines do not accept pennies. They should use the smallest bill possible.
    • Passes are valid upon purchase. Please encourage riders to tap their pass at a card reader before boarding.
    How to Pay with a GoPass® Tap Card
    • GoPass Tap is only valid on the DART System, so we do not want to encourage this option.
    • Each tap purchases a $3 DART 3-Hour Pass until the account reaches $6 in charges per day.
    • Each rider must have a separate tap card. They cannot pay for more than one person with the same card.
    • Riders must tap the card at a reader every time they board a train or bus

     

     

     

     

    How to Pay with Contactless Payment
    • Contactless payment is only good on the DART System, so we do not want to encourage this option.
    • Contactless payment allows riders to pay their DART fare with any contactless credit card or debit card, or any payment-enabled mobile device (phone, tablet, watch).
    • Riders must tap their card or payment-enabled device to the electronic card reader on the bus or the rail platform every time they board.
    • Each tap purchases a $3 DART 3-Hour Pass until the account reaches $6 in charges per day.
    • The card reader displays a green checkmark and beeps when they have successfully paid for the trip.
    • Their card or mobile device serves as their ticket, so each person must have a separate payment method.

    Game Day Wristbands

    • To relieve pressure and capacity constraints at the Ticket Vending Machines (TVMs), members of the Finance team will be conducting hand sales only on game days.
    • If you notice long lines beginning to form at the TVMs at Victory Station, EBJ Union Station, Akard and Pearl/Arts District, please direct them to staff operating the handheld devices.

    Note that each Game Day will have a different colored wristband. 

    Translation Apps

    Many of DART’s guests will not be fluent in English. In case they do not have a translation app, here are a few to consider downloading for use during your shift.

    ApplicationApp StoreGoogle Play 
    Google TranslateLink to App StoreLink to Google Play Store
    DeepL TranslateLink to App StoreLink to Google Play Store
    ReversoLink to App StoreLink to Google Play Store
    Apple TranslateLink to App StoreN/A


    Contact DART

    DART Customer Relations & Support
    • 214-979-1111

    • Available 7 Days a week: 5:00 a.m.-12:00 a.m.(midnight)

     

     

    DART Police
    • Emergencies (24 hours): 214-928-6300 or 911 
    • Non-emergencies: 214-749-5900
    • Riders can contact DART Police Dispatch through the GoPass app under “More” then “Transit Security” or by Text A Tip to 214-256-1819.
    • They can also download the DART Say Something app, which is available in the App Store or on Google Play.
    DARTmart
    • Offers passes, route schedules, and DART merchandise.
    • Located at Akard Station in the DART Headquarters building.
    • Open Monday-Friday, 7:30 a.m.-5:30 p.m.
    • Closed on weekends and holidays.
    • DART Lost & Found: 214-749-3810; Open Monday-Friday, 8 a.m.-5 p.m.

    Heat Safety

    During extremely hot and humid weather, your body's ability to cool itself is challenged. When the body heats too rapidly to cool itself properly, or when too much fluid or salt is lost through dehydration or sweating, body temperatures rise and you or someone around you may experience a heat-related illness.

    One of the most important things to do is drink a lot of fluids (mostly water or some low-calorie electrolyte drinks) a day or two before you plan to be outside for a prolonged period. If you are dehydrated when you start work, you may not be able to drink enough to catch up with your body’s need for water.

    DART Staff Refuge Areas

    Transit centers are open to the public to cool off. All DART staff working during the tournament will have access to designated refuge areas. These spaces are intended for you to take a seat, rest, cool off, and grab cold water and snacks. Refreshments and snacks at all refuge areas are designated for our ambassadors and frontline staff only. 

    StationRefuge Location
    Addison StationTransit Center (extended hours)
    Akard1st Floor Break Room - Room 1010
    Lake June Transit Center
    CityLine/BushDART Non-Revenue Vehicle*
    Cityplace/UptownDART Non-Revenue Vehicle*
    DFWDART Non-Revenue Vehicle*
    Downtown Carrollton (2 platforms)DART Non-Revenue Vehicle*
    Downtown Irving/Heritage CrossingTransit Center (extended hours)
    EBJ/Union Station1st Floor Conference Room
    Fair ParkDART Cooling Bus (STAFF ONLY)
    MLK Jr. Transit Center and DART Cooling Bus (STAFF ONLY)
    Parker RoadTransit Center (extended hours)
    Pearl/Arts DistrictDART Cooling Bus (STAFF ONLY)
    SMU/MockingbirdDART Cooling Bus (STAFF ONLY)
    St. PaulWalk to Akard or Pearl/Arts District 
    Victory DART Cooling Bus (STAFF ONLY)
    West Transfer Center

    Transit Center (regular hours) 

    *obtain key from Station Captain or Station Concierge

    Heat Exhaustion/Stroke Symptoms

    It is important to know the symptoms of extreme heat exposure and the appropriate responses. The Centers for Disease Control and Prevention (CDC) provides a list of warning signs and symptoms of heat illness, and recommended first aid steps. Some of these symptoms and steps are listed below.

     

    Heat Exhaustion

    • Symptoms: Heavy sweating; weakness or tiredness; cool, pale, clammy skin; fast, weak pulse; muscle cramps; dizziness, nausea or vomiting; headache; fainting.
    • First Aid: Move person to a cooler environment, preferably a well air-conditioned room. Loosen clothing. Apply cool, wet cloths. Offer sips of water. Seek immediate medical attention if the person vomits, symptoms worsen or last longer than 1 hour.

    Heat Stroke

    • Symptoms: Throbbing headache; confusion; slurred speech; nausea; dizziness; body temperature above 103°F; hot, red, dry or damp skin; rapid and strong pulse; fainting; loss of consciousness.
    • First Aid: Call 911 or take the victim to a hospital immediately. Heat stroke is a severe medical emergency. Delay can be fatal. Move the victim to a cooler, preferably air-conditioned environment. Reduce body temperature with cool cloths. Use fan if heat index temperatures are below the high 90s. A fan can make you hotter at higher temperatures. Do NOT give fluids.

    Using a fan to blow air in someone’s direction may actually make them hotter if heat index temperatures are above the 90s. For more information on all of these heat related illnesses, see the Centers for Disease Control and Prevention (CDC) site.

     

     

    Restrooms

    Restroom access will vary by station. Please check your email for the section "Before You Go," which includes restroom code access information. Restrooms in transit centers are all open to public. Portable toilets are for our ambassadors and frontline staff use only. 

    Station Restroom Location 
    Addison Transit Center (extended hours)
    Akard1st Floor 
    CityLine/BushLobby restrooms at Aloft by Marriott Richardson (1160 State St, Richardson, TX 75082)
    Cityplace/UptownUse SMU/Mockingbird
    DFW Airport Terminal Area
    Downtown CarrolltonPortable Toilet 
    Downtown Irving/Heritage Crossing Transit Center (extended hours)
    EBJ/Union Restrooms are available in the corridor leading between the Wood St. entrance and the lobby.
    Fair Park Portable Toilet
    Lake JuneTransit Center (extended hours)
    MLK Jr. Transit Center (extended hours)
    Parker RoadTransit Center (extended hours)
    Pearl/ Arts DistrictUse Crew Room, Akard, or East Transfer Center
    SMU/Mockingbird Portable Toilet
    St.PaulUse Akard or Pearl/Arts District 
    VictoryPortable Toilet
    West Transfer Center Transit Center (regular hours)

     

    Getting to your Assigned Station

     

    Please allow for extra travel time to reach your assigned station. Ensure you arrive at least 15 minutes before your scheduled shift time. 

    If you plan to park and ride to your station, parking may be limited at these locations during nearby FIFA celebrations/activations. Please plan accordingly. 

    The following stations have parking available: 

    Green LineSilver Line Orange Line Red Line Blue LineTRE 
    North Carrollton/Frankford DFW Airport NorthBelt LineWestmorelandUNT DallasCentrePort/DFW Airport (limited)
    Downtown CarrolltonCypress WatersDallas College North Lake CampusHamptonCamp WisdomWest Irving
    Farmers BranchDowntown CarrolltonHidden Ridge8th & CorinthLedbetterDowntown Irving/ Heritage Crossing
    Royal LaneAddisonBachmanSMU/Mockingbird (limited)Kiest 
    Walnut Hill/DentonUT DallasInwood/Love FieldLBJ CentralIllinois 
    BachmanCityLine/BushMarket CenterSpring Valley 8th & Corinth 
    Inwood/Love Field12th StreetSMU/Mockingbird (limited)Arapaho CenterSMU/Mockingbird (limited) 
    Market CenterShiloh RoadPark LaneCityLine/BushWhite Rock 
    MLK, Jr (limited) Walnut Hill Parker RoadLake Highlands 
    Lawnview Forest Lane  LBJ/Skillman 
    Lake June  LBJ Central Forest/Jupiter 
    Buckner (limited) Spring Valley  Downtown Garland 
      Arapaho Center Downtown Rowlett 
      CityLine/Bush   
      12th Street    
      Parker Road   


    Netherlands

    Culture basics

    • People – referred to as Dutch.
    • Primary language – Dutch.
    • Direct communication style – blunt, but not rude, strong value on equality and efficiency.
    • Dominant religion – Christianity (Roman Catholic and Protestant).
    • Major mode of transportation – Bicycle.

    Soccer culture

    • National Soccer Team – “The Dutch Eleven.”
    • Team Color - Orange, fans are festive but generally respectful.

    Do’s

    • Be clear and straightforward.
    • Expect punctuality.
    • Engage in friendly soccer discussion.

    Don’ts

    • Don’t interpret directness as aggression.
    • Avoid overly hierarchical behavior.

     

    Sweden

    Culture basics

    • People – referred to as Swedish.
    • Primary language – Swedish.
    • Communication is direct, polite and reserved, value punctuality, personal space and privacy.
    • Primary Religion – Evangelical Lutheran.
    • Major mode of transportation – trains, buses and trams.

    Soccer culture

    • National Soccer Team – “The Blagult.”
    • Team Color – Blue and Yellow.
    • Fans are enthusiastic but calm and respectful.

    Do’s

    • Respect personal space.
    • Provide simple, clear directions.
    • Treat everyone fairly. 

    Don’ts

    • Avoid invading personal space.
    • Don’t give vague directions.
    • Don’t over engage in small talk.

    Culture Tips


    Argentina

    Culture basics

    • People – referred to as Argentinian.
    • Primary language – Spanish.
    • Direct communication style - blunt, but not rude, strong value for family, music, dance and arts.
    • Dominant religion – Roman Catholic.
    • Major mode of transportation – bus and trains

    Soccer culture

    • National Soccer Team – “La Albiceleste.”
    • Team Color – White and Sky Blue.
    • Soccer is deeply tied to national identity – passionate, emotional fans (especially around Lionel Messi).
    • Celebrations and reactions can be intense

    Do’s

    • Match their enthusiasm and friendliness.
    • Be flexible with conversation and interaction.
    • Expect lively discussions about soccer.

    Don’ts

    • Don’t diminish soccer’s importance, it’s personal.
    • Avoid rigid or overly formal interactions.

     

    Austria

    Culture basics

    • People – referred to as Austrian.
    • Primary language – German.
    • Communication – Highly polite and formal, value professionalism and order.
    • Dominant Religion – Roman Catholic.
    • Major mode of transportation – Rail, bus and trams.

    Soccer culture

    • National Soccer Team – “Das Team” or “Wunderteam.”
    • Team Color – Blue.
    • Fans are engaged but generally reserved

    Do’s

    • Be punctual and organized.
    • Use formal language when possible (“sir/ma’am” works well).
    • Provide clear instructions.

    Don’ts

    • Avoid overly casual communication.
    • Don’t assume high emotional expression.

    Croatia

    Culture basics

    • People – referred to as Croatian.
    • Primary language – Croatian (Slavic).
    • Communication is direct and friendly, value punctuality, clear communication and hospitality.
    • Primary Religion – Roman Catholic.
    • Major mode of transportation - Buses, trains and ferries.

    Soccer culture

    • National Soccer Team – “Vatreni” and “Kockasti.”
    • Team Colors – White and red checkered shirts or blue checkered shirts
    • Strong emotional investment.

    Do’s

    • Show respect for national pride.
    • Be warm and welcoming.
    • Acknowledge soccer achievements.

    Don’ts

    • Avoid political or historical conflicts discussions.
    • Don’t underestimate their team or passion.

    England

    Culture basics

    • People – referred to as English.
    • Primary language – English.
    • Communication – Polite, reserved, with understated humor, queueing (lining up) and good manners are taken seriously.
    • Dominant religion – Christianity (primarily Protestant).
    • Major mode of transportation – road (private cars, vans or taxis)

    Soccer culture

    • National Soccer Team – “The Three Lions.”
    • Team Colors – Red and white.
    • Birthplace of modern soccer.
    • Fans can be very passionate (sometimes vocal/critical).

    Do’s

    • Respect queues and personal space.
    • Engage in light humor if appropriate.
    • Expect detailed soccer knowledge.

    Don’ts

    • Don’t cut lines or ignore order.
    • Avoid overly loud behavior.

     

    Japan

    Culture basics

    • People – referred to as Japanese.
    • Primary language – Japanese.
    • Communication – Highly polite, indirect and formal, value respect and harmony, bowing is common (though not expected from foreigners).
    • Dominant religion – Shinto and Buddhism.
    • Major mode of transportation – Rail.

    Soccer culture

    • National Soccer Team – “Samurai Blue.”
    • Team Color – Blue.
    • Very disciplined, respectful fans, team is known for cleaning stadiums after games.

    Do’s

    • Be polite, patient, and attentive.
    • Use formal language when possible (“sir/ma’am” works well).
    • Provide clear instructions.

    Don’ts

    • Avoid loud, confrontational behavior.
    • Don’t put individuals on the spot publicly.
    • Avoid being overly direct, limit eye contact.

    Jordan

    Culture basics

    • People – referred to as Jordanian.
    • Primary language – Arabic.
    • Communication is direct and expressive but with limited eye contact, value hospitality and respect.
    • Dominant religion – Islam.
    • Major mode of transportation – private cars or bus.

    Soccer culture

    • National Soccer Team – “Al Nashama” (“The Chivalrous Ones”).
    • Team Color – White.
    • Soccer is popular, especially regionally, fans are passionate but typically respectful.

    Do’s

    • Show respect and patience.
    • Use polite, formal language.
    • Be mindful of cultural/religious sensitivities.

    Don’ts

    • Avoid discussing sensitive political topics.
    • Avoid overly casual or overly familiar behavior, especially across genders.

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    Contact Us Today!

    1401 Pacific Avenue, Dallas, TX 75202

    call  214-979-1111

    Customer Service Information is available 7 days a week : 5 AM to 12 AM

    Holidays: 8 AM to 5 PM

    Closed on Thanksgiving Day and Christmas Day

     

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