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DART Ambassador Information

FIFA World Cup 2026™ North Texas

  • Bloomerang
  • Venues
  • Rail Stations
  • GoPass
  • Passes
  • Ways to Pay
  • Translation Apps
  • Hours
  • Contact DART
  • Heat Safety
  • Plan Your Trip
Plan Your Trip

Thank you for being a DART Ambassador!

We appreciate you stepping up to guide our riders during the North Texas festivities of the FIFA World Cup 2026. DART will welcome riders from around the world, and your friendly assistance and Texas hospitality will help them have an enjoyable experience.

Below is information that will assist you during your shifts.

Ready to serve?

Let’s goal! 

    DART EMPLOYEES ONLY!

    How to Check In/Out with the Bloomerang App

    bloomerang

    Bloomerang is the volunteer management software that DART is using to manage ambassador shifts. You can find the application on InfoStation under the launchpad (window icon) under the link “Agency Support Opportunities.”

    During your shift, you will use the Bloomerang app on your phone to check in and out.

    Follow these instructions for downloading, installing and logging into your shifts: Bloomerang Volunteer Mobile App | Download, Install, and Log In

    Watch the video for Navigating the Bloomerang Volunteer Mobile App.

    Venues

    Dallas Stadium (Temporary name for AT&T Stadium in Arlington) – Location of the FIFA World Cup 2026 matches.
    • There will be roundtrip stadium shuttles serving TRE’s CentrePort/DFW Airport Station.
    • Fans MUST have a game ticket to board the shuttle.
    FIFA Fan Festival™ Dallas – Fair Park / Cotton Bowl Stadium

    Accessible by two Green Line stations:

    • Fair Park Station – At the Main Gate of Fair Park. Drive riders to this station.
    • MLK, Jr. Station – Two blocks from Gate 6. Don’t recommend this option.
    International Broadcast Center – Kay Bailey Hutchison Convention Center Dallas
    • DART’s Convention Center Station is closed during the reconstruction of the convention center, but trains can pass through.
    • Members of the media riding DART will need to disembark at EBJ Union Station and walk the rest of the way.
    • Media with official media transit passes can only access bus and rail (fixed route) service with their passes. They must buy a 3-Hour Pass or Day Pass to utilize GoLink.
    • A GoLink Connector service is also available to pick up and drop off riders within the area between EBJ Union Station, Cedars Station, and a bus stop near Dallas City Hall. Riders can schedule a GoLink trip in the GoPass app, after buying a pass.
    Southern Methodist University (SMU)
    • May be used as a practice facility.
    • To get to SMU’s Washburne Soccer and Track Stadium, visitors can take the Red, Orange, or Blue lines to SMU/Mockingbird Station and take Route 440. Or they can walk from the station to the stadium, which takes 20-25 minutes.
    • Due to construction on the adjacent parking lots, parking is limited.

    Key Rail Stations

    CentrePort/DFW Airport Station –TRE
    • Gameday shuttles to Dallas Stadium will operate from this station.
    • Fans MUST have a game ticket to board the shuttle to the stadium.
    • If fans returning to the station are directed to other stations, crowd control help will be needed.

     

    Downtown Dallas Transit Mall – Red, Blue, Green, and Orange Lines

     

    • Includes Pearl/Arts District Station, St. Paul Station, Akard Station, and West End Station.
    • Riders can transfer between lines at any of these stations.
    • Pearl/Arts District and Akard may become corralling locations for match days – TBD.

     

    Victory Station – Green Line, Orange Line, TRE

     

    • This is a transfer point from DART Rail to the TRE.
    • Inform riders that they may be required to disembark at Victory Station and board a TRE bus bridge to CentrePort/DFW Airport Station.
    • Air-conditioned buses will be parked nearby to be used as cooling stations for DART and FIFA ambassadors only.

     

    EBJ Union Station – Red Line, Blue Line, TRE

     

    • This is a transfer point from DART Rail to the TRE.
    • Inform riders that they may be required to disembark at Victory Station and board a TRE bus bridge to CentrePort/DFW Airport Station.

     

     Fair Park Station – Green Line

     

    • Located at the Main Gate of Fair Park, where the FIFA Fan Festival will be held.

     

    MLK, Jr. Station – Green Line

     

    • Located two blocks from Gate 6 of Fair Park, where the FIFA Fan Festival will be held.

     

    Restrooms

    • Restroom access will vary based on the station assignment.
    • Portable toilets will be available at some stations. Building access will be available at others

    GoPass® app

    All ambassadors should download and learn to use DART’s free GoPass app.
    • This is also the best tool for riders to buy passes and navigate DART.
    • The app is available on the App Store and Google Play.
    • The app will default to the phone’s language preference.
    Riders can use GoPass to:
    • Purchase passes for DART, Trinity Metro, and DCTA.
    • Plan trips.
    • Check arrival times.
    • Report concerns.

    Download GoPass


    Download the latest app version for free from the App Store or Google Play.

     

    DART Passes

    • Please direct FIFA fans to purchase an Adult Regional Day Pass for $9 to ensure that they can go anywhere in the region on transit.
    • If they are using the GoPass app, instruct them to select “FIFA World Cup” as their agency when purchasing their Regional Pass.
    • Remind riders to keep their passes handy because they may be asked to show proof of payment to a transit employee.
    • Senior Passes are only for riders who are 65 years of age or older.
    • Child passes are for children aged 14 or younger.
    • High School and College passes have eligibility requirements. Visit DART.org/reduced to learn about the restrictions.

    Ways to Pay

    How to Pay with the GoPass app
    • Encourage riders to download and use GoPass to purchase passes as the most convenient option.
    • Riders can purchase passes for multiple riders right in the app.
    • They can choose from a variety of payment methods, including stored credit/debit cards, Apple Pay, Google Wallet, and cash-to-mobile options that add funds to their GoPass Wallet.
    • Riders can purchase passes in advance and activate the stored passes later.

     

     

    How to Use a Ticket Vending Machine (TVM)
    • The TVMs are the second choice for fare payment.
    • DART’s new TVMs accept cash, credit card, debit card, or mobile payment.
    • Paying with a card? International visitors should hold their non-US credit cards or mobile wallets up for contactless payment.
    • Paying with cash? TVMs accept coins and $1, $5, $10, and $20 bills. The machines do not accept pennies. They should use the smallest bill possible.
    • Passes are valid upon purchase. Please encourage riders to tap their pass at a card reader before boarding.
    How to Pay with a GoPass® Tap Card
    • GoPass Tap is only valid on the DART System, so we do not want to encourage this option.
    • Each tap purchases a $3 DART 3-Hour Pass until the account reaches $6 in charges per day.
    • Each rider must have a separate tap card. They cannot pay for more than one person with the same card.
    • Riders must tap the card at a reader every time they board a train or bus

     

     

     

     

    How to Pay with Contactless Payment
    • Contactless payment is only good on the DART System, so we do not want to encourage this option.
    • Contactless payment allows riders to pay their DART fare with any contactless credit card or debit card, or any payment-enabled mobile device (phone, tablet, watch).
    • Riders must tap their card or payment-enabled device to the electronic card reader on the bus or the rail platform every time they board.
    • Each tap purchases a $3 DART 3-Hour Pass until the account reaches $6 in charges per day.
    • The card reader displays a green checkmark and beeps when they have successfully paid for the trip.
    • Their card or mobile device serves as their ticket, so each person must have a separate payment method.

    Translation Apps

    Many of DART’s guests will not be fluent in English. In case they do not have a translation app, here are a few to consider downloading for use during your shift.

    ApplicationApple App StoreGoogle Play
    Google Translate

    Link to Apple Store

    Link to Google Play Store
    DeepL Translate

    Link to Apple Store

    Link to Google Play Store
    Reverso

    Link to Apple Store

    Link to Google Play Store
    Apple Translate

    Link to Apple Store

    N/A

    DART Hours of Operation

    DART buses and trains operate daily from approximately 5 a.m. to 12 a.m. (midnight). 

    Some trains may arrive at the end-of-the-line stations between 12 a.m.-2 a.m., which is why some shifts run that late.

    Contact DART

    DART Customer Relations & Support
    • 214-979-1111

    • Available 7 Days a week: 5:00 a.m.-12:00 a.m.(midnight)
    DART Police
    • Emergencies (24 hours): 214-928-6300 or 911 
    • Non-emergencies: 214-749-5900
    • Riders can contact DART Police Dispatch through the GoPass app under “More” then “Transit Security” or by Text A Tip to 214-256-1819.
    • They can also download the DART Say Something app, which is available in the App Store or on Google Play.
    DARTmart
    • Offers passes, route schedules, and DART merchandise.
    • Located at Akard Station in the DART Headquarters building.
    • Open Monday-Friday, 7:30 a.m.-5:30 p.m.
    • Closed on weekends and holidays.
    • Also houses DART Lost & Found: 214-749-3810; Open Monday-Friday, 8 a.m.-5 p.m.

    Heat Safety

    During extremely hot and humid weather, your body's ability to cool itself is challenged. When the body heats too rapidly to cool itself properly, or when too much fluid or salt is lost through dehydration or sweating, body temperatures rise and you or someone around you may experience a heat-related illness.

    One of the most important things to do is drink a lot of fluids (mostly water or some low-calorie electrolyte drinks) a day or two before you plan to be outside for a prolonged period. If you are dehydrated when you start work, you may not be able to drink enough to catch up with your body’s need for water.

    DART Cooling Stations

    Ambassadors working at DART stations will have access to air-conditioned spaces located at:

    • Victory Station – 2 buses
    • Transit Centers – Addison, Downtown Irving/Heritage Crossing, JB Jackson/MLK Jr. Station, Parker Road, etc.

    These buses or transit centers will provide shade, seating, cold water and sports drinks.

    • Unless it is a health emergency, these refreshments are for DART/FIFA ambassadors only.
    Heat Exhaustion/Stroke Symptoms

    It is important to know the symptoms of extreme heat exposure and the appropriate responses. The Centers for Disease Control and Prevention (CDC) provides a list of warning signs and symptoms of heat illness, and recommended first aid steps. Some of these symptoms and steps are listed below.

     
    Heat Cramps

    Heat cramps may be the first sign of heat-related illness and may lead to heat exhaustion or stroke.

    • Symptoms: Painful muscle cramps and spasms usually in legs and abdomen. Heavy sweating.
    • First Aid: Apply firm pressure on cramping muscles or gently massage to relieve spasm. Give sips of water unless the person complains of nausea, then stop giving water. 
      Seek immediate medical attention if cramps last longer than 1 hour.
    Heat Exhaustion
    • Symptoms: Heavy sweating; weakness or tiredness; cool, pale, clammy skin; fast, weak pulse; muscle cramps; dizziness, nausea or vomiting; headache; fainting.
    • First Aid: Move person to a cooler environment, preferably a well air-conditioned room. Loosen clothing. Apply cool, wet cloths. Offer sips of water. 
      Seek immediate medical attention if the person vomits, symptoms worsen or last longer than 1 hour
    Heat Stroke
    • Symptoms: Throbbing headache; confusion; slurred speech; nausea; dizziness; body temperature above 103°F; hot, red, dry or damp skin; rapid and strong pulse; fainting; loss of consciousness.
    • First Aid: Call 911 or take the victim to a hospital immediately. Heat stroke is a severe medical emergency. Delay can be fatal. Move the victim to a cooler, preferably air-conditioned environment. Reduce body temperature with cool cloths. Use fan if heat index temperatures are below the high 90s. A fan can make you hotter at higher temperatures. Do NOT give fluids.

    Using a fan to blow air in someone’s direction may actually make them hotter if heat index temperatures are above the 90s. For more information on all of these heat related illnesses, see the Centers for Disease Control and Prevention (CDC) site.

     

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    Contact Us Today!

    1401 Pacific Avenue, Dallas, TX 75202

    call  214-979-1111

    Customer Service Information is available 7 days a week : 5 AM to 12 AM

    Holidays: 8 AM to 5 PM

    Closed on Thanksgiving Day and Christmas Day

     

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