FOR IMMEDIATE RELEASE 

DALLAS, November 19, 2025 – The Dallas Area Rapid Transit (DART) Board of Directors approved two key contracts that will improve security and cleanliness across the system. Combined, the contracts represent a $24.6 million investment in improved rider experiences. 

DART approved a contract with Preferred Technologies, LLC, to upgrade DART’s surveillance camera system with the replacement of thousands of cameras while unifying DART’s hardware and software, increasing efficiency and collaboration between DART PD and operations. The cameras and related systems will cover trains, buses, platforms, bus stops and facilities and includes advanced analytics capabilities improving response times. This is the first major overhaul of the camera system since 2010. DART PD, operations, and technology departments are collaborating to identify priority locations. Fieldwork will begin in the first part of 2026.  

“This upgraded camera system is part of a multi-step process to ensuring our trains, buses and facilities are as secure as possible for our employees and riders,” said Randall Bryant, DART Board of Director Chair. “We have a duty to maintain a secure system for North Texas, and it’s a primary priority of my tenure as Board Chair. These new cameras not only provide security, but also allow us to operate more efficiently.” 

The DART Board also approved a $7.8 million contract for bus stop and shelter cleaning services with Texas Elite Facility Services. This contract extension increases quality control measures and includes integration of the vendor with DART’s internal maintenance system for faster response times. The contract increases and extension doubles the cleaning frequency for bus shelters, which is a priority as DART is set to install 1,200 new next-generation shelters, 60 of which are currently in service. It also standardizes inspections from the vendor and DART, making more bus stop and bus shelter inspections possible more often. 

“These two contracts deliver on our $2 billion DART Transform promise to modernize our vehicles, stations, and facilities, and future-proof our system,” said Nadine Lee, DART President and CEO. “It’s critical that we invest in infrastructure and services, like cleaning, that ensure our riders choose DART at every point in their journey across the region.  

About DART 

Dallas Area Rapid Transit (DART) provides modern public transit services designed for fast, comfortable, and economical travel. The agency operates light rail, Trinity Railway Express, regional rail, bus routes, GoLink on-demand service, and paratransit, moving more than 220,000 passengers daily across a 700-square-mile, 13-city region including Addison, Carrollton, Cockrell Hill, Dallas, Farmers Branch, Garland, Glenn Heights, Highland Park, Irving, Richardson, Rowlett, Plano, and University Park.