DALLAS, TX November 10, 2026 – Dallas Area Rapid Transit (DART) has released its FY 2026 Point B Strategic Plan Annual Report, highlighting progress over the past year to improve the customer experience, strengthen safety and security, modernize the transit system and support communities across North Texas.
Launched in June 2024, the Point B Strategic Plan serves as the roadmap toward DART’s vision of being the region’s first-in-mind mobility partner through six strategic goals: Empowered Agency, Culture of Contribution, Quality Service, Seamless Mobility, Fantastic Spaces, and Strategic Relationships.
Among the accomplishments highlighted in the 2026 report:
Awarded $95 million in discretionary grants to support DART Transform.
Achieved a record-high Net Promoter Score of 33.7, up 10.8 points, while overall customer satisfaction reached 74.9%, its highest level since 2019.
Approved $47.4 million in FY 2026 to enhance security and cleanliness, including cleaning, surveillance cameras, additional Transit Security Officer funding and armed security at DART buildings, facilities and select platforms.
Broke ground on $230 million in transit-oriented development that transforms underutilized DART property into vibrant, mixed-use community hubs.
Launched a partnership with Dallas ISD for the bus maintenance externship program.
Increased ridership by 12.9% during the 39-day FIFA World Cup which was executed with zero significant incidents.
Approved a $422 million revenue-sharing agreement with service area cities.
“These accomplishments reflect the work underway across DART and throughout the communities we serve,” said Kay Shelton, Chief of Staff. “From prioritizing rider safety and experience to advancing modernization efforts and strengthening regional partnerships, we remain focused on delivering meaningful results for our riders and the North Texas region.”
About DART
Dallas Area Rapid Transit (DART) provides modern public transit services designed for fast, comfortable, and economical travel. The agency operates light rail, Trinity Railway Express, regional rail, bus routes, GoLink on-demand service, and paratransit, moving more than 171,000 passengers daily across a 700-square-mile, 12-city region including Addison, Carrollton, Cockrell Hill, Dallas, Farmers Branch, Garland, Glenn Heights, Irving, Richardson, Rowlett, Plano, and University Park.
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