There are three ways to apply:
Log into the online portal to access your account. You can update your profile, add payment methods, schedule trips and review recent transactions.
The program operates the same hours as DART’s Paratransit Services, fixed-route bus, and light rail service, which are approximately 5 a.m. to midnight Monday through Saturday, and 7 a.m. to midnight on Sundays and holidays.
You must be able to get yourself and any equipment you require into and out of the vehicle without any assistance.
A variety of vehicles will operate the program. A vehicle matching the mobility needs identified in your profile will be sent. Trips that do not require a wheelchair-accessible vehicle may also be provided through an approved rideshare service such as Uber or Lyft.
Fares are calculated at the time of scheduling a trip and are calculated using a miles fee ($1.85 per mile), a minutes fee ($0.18 per minute), and a drop fee ($3.49).
For example, if you were to take a five-mile trip for 15 minutes, you would be charged (5 x $1.85) for miles, (15 x $0.18) for minutes, and $3.49 for the drop fee, for a total cost of $15.44.
Customers will pay 25% of trip costs until they spend $125 in a calendar month, at which point they will be charged 100% of the trip cost. In the example above, you (the customer) would be responsible for $3.86. A trip cost will be given at the time of scheduling.
Fares are charged to your credit/debit card. No cash is accepted on board the vehicle.
DART - Collin County Rides
P.O. Box 841901
Dallas, TX 75284-1901
Please allow 7-10 days to process mailed-in payments. Funds paid by check or money order will be credited to your account and will be available for trips scheduled by phone or rider app.
Guests And Personal Care Attendants
There is an additional $2 fee for each additional passenger or personal care attendant that is riding with you. Guest fares are paid at the time of scheduling and are included in the total trip cost.
The best way to stay up to date on service alerts and other DART-related news and information is to register for My DART Updates.
1401 Pacific Ave, Dallas, TX 75202
Customer Service Information is available 7 days a week : 5 a.m. to 12 a.m.
Holidays: 8 a.m. to 5 p.m.
Closed on Thanksgiving Day and Christmas Day