Printed applications and documentation should be emailed to [email protected] or mailed to:
Log into the online portal to access your account. You can update your profile, add payment methods, schedule trips and review recent transactions.
The program operates during the same hours as DART’s Paratransit, fixed-route bus, and rail service which is approximately 5 a.m. to midnight Monday through Saturday and 7 a.m. to midnight on Sundays and holidays.
You must be able to get yourself and any equipment you require into and out of the vehicle without any assistance.
A variety of vehicles will operate the program. A vehicle matching the mobility needs identified in your profile will be sent. Trips that do not require a mobility aid may also be provided through an approved rideshare service such as Uber or Lyft. To check the status of your vehicle, call214-515-7272 for Where’s My Ride.
Fares are calculated at the time of scheduling a trip. Fares are calculated using a mileage fee ($1.81 per mile), a minutes fee ($0.17 per minute), and a drop fee ($3.39).
Customers will pay for 25% of trip costs until they spend $125 in a calendar month, at which point they will be charged 100% of the trip cost. In the example above, you the customer would be responsible for $3.75. A trip cost will be given at the time of booking.
Guests And Personal Care Attendants
There is an additional $2 fee for each additional passenger or personal care attendant that is riding with you. Guest fares are paid at the time of scheduling and are included in the total trip cost.
Applications, Eligibility, & Program Information
Reservations & Where’s My Ride?
General DART Information
The best way to stay up to date on service alerts and other DART-related news and information is to register for My DART Updates.
1401 Pacific Ave, Dallas, TX 75202
Customer Service Information is available 7 days a week : 5 a.m. to 12 a.m.
Holidays: 8 a.m. to 5 p.m.
Closed on Thanksgiving Day and Christmas Day