DART Rides
Effective August, 1 2025 the rider assistance program, DART Rides, will be discontinued.
Service Area
The program is intended for travel in the DART Service Area. You may travel anywhere and for any purpose as long as you are in the DART Service Area.
Remember that long trips may be costly and will reduce the number of subsidized trips you can make in a month.
Qualifications to be Eligible for the Program
Proof of eligibility is required. Following are the requirements:
1. Age 65 or older OR have a qualifying disability
2. Permanent resident of a qualified city or ZIP code.You must present proof of residency, such as a government ID, a recent utility bill, or other documentation verifying residency.
How to Enroll
The program serves registered residents of qualified cities or ZIP codes, aged 65+ or older, or persons with disabilities. Persons interested in applying for the service should complete an application to determine eligibility.
If approved for the program, DART will notify you that you are registered. Please allow 10 business days for your registration to be processed. To check the status of your application, please call DART at 214-828-6717.
There are three ways to apply:
- Mail printed applications to
DART - DART Rides
P.O. Box 660163
Dallas, TX 75266-7271
- Enroll online (a cell phone # will be needed)
- Call DART’s Certification Office at 214-828-6717
Helpful Information
Service Hours
The program operates during the same hours as DART'S Paratransit Services, fixed-route bus, and light rail service, which are approximately 5 a.m. to midnight Monday through Saturday and 7 a.m. to midnight on Sundays and holidays.
Scheduling Trips
- Phone reservation line: 214-515-7272. To schedule a ride, call an hour ahead of the time that you wish to be picked up. You may also schedule up to 7 days in advance.
Where’s My Ride information is also available at the same phone number, which allows. riders to check on the status of their vehicle on the day of the scheduled trip.
- DART Rider Assistance Programs mobile app: Riders can now schedule and pay for trips through an app. To download the app, search for “DART Rider Assistance Programs” in the Apple App Store® for iPhone or the Google Play® store for Android. Riders needing a wheelchair-accessible vehicle must continue to call in their trip reservations.
- Online scheduling: Riders can schedule and pay for trips through the Online Portal. Riders needing a wheelchair-accessible vehicle must continue to call in their trip reservations.
Assistance
Vehicles
A variety of vehicles will operate the program. A vehicle matching the mobility needs identified in your profile will be sent. Trips that do not require a wheelchair-accessible vehicle may also be provided through an approved rideshare service such as Uber or Lyft.
Fares
Fares are calculated at the time of scheduling a trip and are calculated using a miles fee ($1.85 per mile), a minutes fee ($0.18 per minute), and a drop fee ($3.49).
- For example, if you were to take a five-mile trip for 15 minutes, you would be charged (5 x $1.85) for miles (15 x $0.18) for minutes, and $3.49 for the dropping fee, for a total cost of $15.44.
Customers will pay 25% of trip costs until they spend $50 in a calendar month, at which point they will be charged 100% of the trip cost. In the example above, you (the customer) would be responsible for $3.86. A trip cost will be given at the time of scheduling.
Payment Methods
Fares are charged to your credit/debit card. No cash is accepted on board the vehicle.
- If you wish to pay for trips using a check or money order, you may mail payment to DART - DART Rides, P.O. Box 840736, Dallas, TX 75284-0736. Please allow 7-10 days to process mailed-in payments. Funds paid by check or money order will be credited to your account and will be available for trips scheduled by phone or rider app.
Guests and Personal Care Attendants
There is an additional $2 fee for each additional passenger or personal care attendant that is riding with you. Guest fares are charged to your credit/debit card at the time of scheduling and are included in the total trip cost.
Contact Information
Program Information
214-828-6717
DART.org/rides
[email protected]
Reservations & Where’s My Ride?
General DART Information
214-979-1111
DART.org
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