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DART – Let's Go.

All of DART, Half the Fare.
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ALL OF DART, HALF THE FARE.

SAVE ON EVERY RIDE.

New Processes in Response to COVID-19
DART cares about you and your ability to use public transportation during this difficult time. To slow the spread of the coronavirus, DART has made some temporary changes to our operations.

DART Headquarters lobby is temporarily closed
To enforce social distancing practices and protect the health of our customers and employees, the lobby at DART Headquarters (1401 Pacific Avenue) has been closed to the public, including DARTmart and Lost & Found.

Reloading your card
If you have a Discount GoPass Tap card and need to add funds to your account, please visit a participating GoPass Tap retailer, including most 7-Eleven, ACE Cash Express, Tom Thumb and Fiesta Mart locations in the DART Service Area. For a full list, visit GoPass.org.

Getting a new card while DARTmart is closed
If you qualify for the Discount GoPass Tap card (see below), but cannot apply for one while DARTmart is closed, please follow these steps until the store reopens.
  • Purchase a full-fare yellow GoPass Tap card at 7-Eleven stores or other retailers. Keep your receipt for any GoPass Tap card purchased March 29, 2020, or later.
  • Call DART Customer Service at 214-979-1111 and tell the agent you qualify for the Discount GoPass Tap card. Give the agent the 13-digit card number on the back of your yellow card. DART will apply a temporary half-price discount to that card. This discounted fare will expire December 31, 2020.
  • Once DARTmart reopens, you have to come to the store and apply in person for the Discount GoPass Tap Card Program. Bring your yellow GoPass Tap card and proof of participation in one of the eight approved assistance programs (see FAQ). DARTmart staff will take your photo, issue a new white Discount GoPass Tap card, and transfer any funds from your old yellow card to your new white card. They also will apply the discount to any full-price fares you paid starting March 29, 2020 and credit your account for any overpaid amounts.
If you have any questions about the Discount GoPass Tap Card Program, please email us at [email protected].

Learn more about DART's response to the coronavirus at www.DART.org/Health.

You may qualify for DART's new 50% off Discount GoPass® Tap Card!

Go anywhere a DART bus or train can take you -- for half the price! From work and school to shops and entertainment, your destinations are DARTable.


Benefits of your Discount GoPass® Tap Card


Save 50% on regularly-priced fares.




Get the best fare every time you ride, automatically.


Never pay more than the total cost of a Reduced Day Pass in a calendar day, or the total cost of a Reduced Monthly Pass in a calendar month.

   Reload your card at hundreds of participating retailers, online at GoPass.org or by calling DART Customer Service at 214-979-1111, Option 1.


Never lose your account balance if your card is ever lost or stolen.



Check your balance by managing your account online or over the phone.


A card that takes you places

Your Discount GoPass® Tap Card acts as proof of eligibility for a reduced fare.

If you ever run low on funds and don't have time to reload your Discount GoPass® Tap Card, simply purchase a reduced fare from a DART ticket vending machine.

Regional fare is required for trips on the Trinity Metro or Denton County Transportation Authority systems.


How to Apply Eligibility FAQs

How to Apply

It's easy to get moving with your Discount GoPass® Tap Card. Just follow these simple steps.



1. Confirm your eligibility.
If you've already met the qualifications for any of these eight assistance programs, you automatically qualify for a Discount GoPass® Tap Card!

Children's Health Insurance Program
Children's Health Insurance Program
Temporary Assistance for Needy Families
Temporary Assistance for Needy Families
Texas Department of Housing and Community Affairs
Housing Choice Vouchers
(Section 8)
Special Supplemental Nutrition Program for Women, Infants and Children
Special Supplemental Nutrition Program for Women, Infants and Children
Comprehensive Energy Assistance Program
Supplemental Nutrition Assistance Program
Medicare
Texas Medicare-Medicaid Plan




2. Apply in person at DARTmart.
DARTmart is located on the first floor of DART Headquarters at Akard Station (1401 Pacific Avenue, Dallas, TX 75202). IDs are made 8 a.m. 5 p.m., Monday through Friday. 



3. Bring proof of eligibility from one of the qualifying assistance programs.
Present a current ID card or documentation letter from the program at DARTmart.




4. Get your personalized Discount GoPass® Tap Card.
Simply provide your name, load your card with value and smile for your picture!

There is no activation fee or purchase fee for the card, but you need to load your card with at least $6 in value to start -- equal to two Reduced Day Passes.





5. Tap for half!
Simply tap your card to a reader any time you board or transfer, and your fare is deducted automatically! Like a prepaid card, you load value on to your reloadable Discount GoPass® Tap Card account in advance of riding.

You can go anywhere a local fare takes you, for half the cost! Hop aboard DART buses, DART Rail and the TRE (Trinity Railway Express) between EBJ Union Station and CentrePort/DFW Airport Station.


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Eligibility

Who qualifies for the new Discount GoPass® Tap Card?

Anyone (current or new DART riders), who participates in any of the following programs:

Children's Health Insurance Program
Children's Health Insurance Program
Temporary Assistance for Needy Families
Temporary Assistance for Needy Families
Texas Department of Housing and Community Affairs
Housing Choice Vouchers
(Section 8)
Special Supplemental Nutrition Program for Women, Infants and Children
Special Supplemental Nutrition Program for Women, Infants and Children
Comprehensive Energy Assistance Program
Supplemental Nutrition Assistance Program
Medicare
Texas Medicare-Medicaid Plan


FAQs

Printer-friendly FAQs (PDF file opens in a new window)


The Discount GoPass Tap card is a reloadable fare payment card that provides qualified DART riders with a convenient way to pay for bus and train fares, at half the cost of the regular fare.


Like a prepaid card, you load value onto your Discount GoPass Tap card account before you start riding DART. Then, you simply touch the card to the electronic reader every time you board or transfer. Your fare deducts automatically.


There is no activation fee or purchase fee for the card. However, there is an initial $6 minimum load amount for each Discount GoPass Tap card.


You can load value on your card at DARTmart with cash, credit card, debit card or money order made to "DARTmart." DARTmart accepts Visa, Mastercard, American Express and Discover.


You will need to provide your first name, last name, and current proof of participation in one of the eight programs listed above.

The DARTmart representative also will ask you for an email address so that you can manage your Discount GoPass Tap card account online. An email address is not required to obtain a Discount GoPass Tap card.


Each family member must be certified and photographed individually, and each will receive his or her own Discount GoPass Tap card. When you apply for your card, bring your current participant card from one of the eight qualifying assistance programs and any current documentation that lists all family members that also receive benefits.


The Discount GoPass Tap Card is a new program that allows participants to ride DART for 50% off. The program will expire on Dec. 31, 2021.

If DART renews the program, you must requalify for the Discount GoPass Tap Card Program at that time. You will not need a new card, but you will need to get a new expiration sticker for your card.

When the program ends, your Discount GoPass Tap card will continue to work, but as a regular GoPass Tap card that deducts a full local adult fare. The card also will no longer serve as a reduced-fare photo ID. You will have access to any funds remaining on your GoPass Tap account.


The Discount GoPass Tap card is white and has your name, photo, and a yellow sticker with the discount expiration date of Dec. 31, 2021. DART fare enforcement officers, police officers and bus operators know that anyone with a white GoPass Tap card qualifies for reduced DART fares.


When you apply for your Discount GoPass Tap card, the DARTmart staff will automatically register your name and card number so you can benefit from fare capping and account balance recovery.

To manage your Discount GoPass Tap card account online - such as to review or add value to your account - you must complete the registration process at GoPass.org. If you provide an email address when you obtain your card at DARTmart, you will receive an email to remind you to fully register your card.


You can add value to your Discount GoPass Tap card account with cash or credit at hundreds of retail locations, including 7-Eleven, ACE Cash Express, Tom Thumb, Fiesta Mart and many independent convenience stores. Find a location near you at GoPass.org.

You also can add value to your account online at GoPass.org, or by calling DART Customer Service at 214-979-1111, Option 1.


When you first get your Discount GoPass Tap card, you must put at least $6 of value on your account. When you reload the card, you can add as little as $1 to your card. You may store up to $200 on your Discount GoPass Tap card.


You can check the balance on your card by logging on to your account at GoPass.org; by calling DART Customer Service at 214-979-1111, Option 1; or by visiting DARTmart in DART Headquarters at Akard Station.


If you have issues with your Discount GoPass Tap card, you can:

  1. Call DART Customer Service at 214-979-1111, Option 1:
    Get questions answered.
    Check the balance on your account.
    Reload/add value on your account.
    Freeze your account so no one can use your lost card.

  2. Visit DARTmart, located in DART Headquarters at Akard Station:
    Check the balance on your account.
    Reload/add value on your account.
    Freeze your account so no one can use your lost card.
    Get a new Discount GoPass Tap card and transfer your existing balance to that card.


There are card readers on buses and at rail station platforms. Simply tap your Discount GoPass Tap card every time you board or transfer, and the system will automatically charge you the best fare. You do not need to tap as you exit or de-board.


No. Each person must have their own, unique Discount GoPass Tap card. The system does not allow you to pay more than one fare at a time.


On trains, fare enforcement officers have handheld devices to verify that you tapped your card at the card reader prior to boarding.


Yes! The system will determine and charge the "best fare" when you tap your Discount GoPass Tap card at the card reader.

For example, let's say you tap your card at 8 a.m. The system will charge your account $1.50 for an AM Pass. When you board again at 11:30 a.m., the system does not charge you because you are still within the AM Pass period. When you tap again at 3 p.m., the system charges you $1.50 for a PM Pass. Your total fare paid that day is $3, or the cost of Reduced Day Pass.


When you tap your card at the reader, the screen will change. If you see a yellow circle and the words "Low Card Balance," it means you have enough money for that trip, but you need to add funds to your account before your next trip.

If you see a red circle with an "X" and the words "Load Funds," then you do not have enough money to pay your fare and you need to add funds to your account.

If you don't have enough funds, you can buy a Reduced Local AM/PM Pass at the bus farebox or ticket vending machine (TVM). Your Discount GoPass Tap card will serve as your reduced-fare photo ID. Remember to show your card to the bus operator or fare enforcement officer along with your Reduced ticket or pass.


If your card is lost or stolen, you need to:

  1. Report it by one of these three ways:
    Call DART Customer Service at 214-979-1111, Option 1.
    Log on to your Discount GoPass Tap Card account at GoPass.org.
    Visit DARTmart inside DART Headquarters at Akard Station.
    Reporting a lost card will freeze your account so that no one can use your lost card.

  2. Get a new card at DARTmart.
    Pay the minimum $6 load amount to obtain a new Discount GoPass Tap card.
    Retake your photo.
    Update your account with your new card number so you can access the existing value.
    Start using your new card.
For example, let's say you lost your original Discount GoPass Tap card and you know you still have $30 on your account. You should immediately call DART Customer Service and report your lost card. They will freeze your account so that no one can use your old card. Next, go to DARTmart and pay $6 for your new Discount GoPass Tap card. The representative will update your account with your new card number. Your account now has $36 in value, which you can use to pay your DART fares.

It is important to keep your card because if you lose it, you also lose the credit you have earned toward your Reduced Monthly Pass. So, if you have spent $30 in fares one month, and then lose your card, you won't lose the money remaining on your account. However, your monthly fare capping starts over at zero for that month.


When you apply for a Discount GoPass Tap card, DARTmart staff will automatically register your card with your name and card number. With a registered card, you never pay more than the total cost of a Reduced Day Pass in a single day, or the total cost of Reduced Monthly Pass in a calendar month.

For example, if you tap your card in the morning and afternoon for 16 days, by the middle of the month you will have spent the cost of a Reduced Monthly Pass ($48), and you won't pay another penny until the next calendar month. However, you will need to tap your card every time you board a bus or train.


No. You do not have to live in one of the 13 cities in the DART Service Area to benefit from this program. The only requirement for the Discount GoPass Tap card program is that you are a participant in one of the eight qualifying assistance programs.


No. The Discount GoPass Tap card is for local DART fares only. You can use your Discount GoPass Tap card to pay your fare on all DART buses and trains and for travel on the Trinity Railway Express (TRE) between EBJ Union Station and CentrePort/DFW Airport Station.

If you need to travel on the TRE between the CentrePort/DFW Airport and Fort Worth T&P stations, or travel on the Trinity Metro or DCTA systems, you should buy a Senior Regional Day Pass ($3) in the GoPass® app or from the ticket vending machine. Your Discount GoPass Tap card serves as your reduced-fare photo ID.


To see if you might be eligible for benefits, or to locate a Health and Human Services Commission (HHSC) office in your area, visit YourTexasBenefits.com. You also can visit the website for each of the qualifying assistance programs.


Reduced fares are also available for riders who fall into one of the categories listed at DART.org/fares.

Applicable for the following:


Please visit DART.org/TapForHalf or call DART Customer Service at 214-979-1111.



How to Apply Eligibility FAQs


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