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    Home About About DART EEO & Cultural Engagement EEO Complaint Process

EEO Complaint Process

  • How To File
  • Complaint Acceptance
  • Investigations
  • Letters of Findings
  • Right to Appeal

How to File an EEO Complaint

DART’s Equal Opportunity Employee and Cultural Engagement Department investigates allegations of discrimination, harassment and retaliation based on characteristics protected by state or federal law. Any person who alleges discrimination, harassment and retaliation may file a complaint within 90 days of the alleged discriminatory act(s). The complaint can be filed using one of the following methods:


Mail:
Dallas Area Rapid Transit
EEO & Cultural Engagement Department
Attention: Manager, Civil Rights
P.O. Box 660163
Dallas, Texas 75266-7217
call 214-749-3366
email [email protected]

Complaint forms may be accessed by clicking one of the links below

A complaint may also be filed directly with the

EEOC Dallas District Office, 207 S. Houston Street - 3rd Floor, Dallas, TX 75202.  call972-918-3580

Complaint Acceptance

Once the complaint is received, DART will review it to determine whether it has jurisdiction. The complainant will receive an acknowledgment within ten (10) days of our receipt of the complaint informing him/her whether our office will investigate the complaint.

Investigations

DART will promptly investigate all complaints of alleged discrimination on the basis of race, color, religion, age, sex (including gender identity, sexual orientation, parental status, and pregnancy), national origin, disability, military status, genetics (including family medical history), protected veteran status, or any other characteristic protected by federal, state or local laws. DART will process and investigate alleged complaints within 90 days of receiving a complete complaint.  DART may contact the Complainant if more information is needed to resolve the complaint. DART may choose to close the complaint if the requested information is not received within a reasonable timeframe. A complaint can also be administratively closed if the Complainant no longer wishes to pursue the complaint or if the complainant fails to cooperate in the investigation of the complaint.

Letters of Findings

After the investigation is completed, DART will make a final decision and issue one of the following letters to the Complainant based on the investigation findings:

 

a. A letter of finding summarizing the allegations and indicating DART did not find a potential violation of Title VII regulations. This letter closes the case.

b. A letter of finding summarizing the allegations and indicating DART's services or programs is in violation of Title VII. 

Right to Appeal

The Complainant may appeal the unsubstantiated finding(s) within five (5) days of the closure letter date. Additionally, the Respondent may appeal substantiated claim(s) within five (5) days of the closing meeting date. Appeals are reviewed by the SVP, EEO & Cultural Engagement. Appeal decisions are final.

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1401 Pacific Avenue, Dallas, TX 75202

call  214-979-1111

Customer Service Information is available 7 days a week : 5 AM to 12 AM

Holidays: 8 AM to 5 PM

Closed on Thanksgiving Day and Christmas Day

 

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