Service Parameters

1. Service is provided Monday through Friday from 6 a.m. to 8 p.m. and on Saturday and Sunday 8 a.m. to 8 p.m.
2. Trips are provided within Collin County.
3. Spare will make their best attempt to schedule service for customers who call with less than the suggested notice.
4. Trip requests may be denied due to capacity constraints or eligibility.
5. The McKinney Urban Transit District (MUTD), City of McKinney, and DART LGC reserve the right to modify the service at any time.

Fare/Payment

1. Credit and debit cards may not be used for tipping
2. Personal Care Attendants (PCA) and guests may accompany a customer, PCA's and guests under the age of 17 may charge the additional $3 or $5 to the qualified customer's debit card. However, riders over the age of 17, must pay the additional $3 or $5 using another form of payment (debit or credit card).

Cancellations/No-Shows

1. Cancellations must be made at least two (2) hours in advance of the scheduled pick-up time.
2. Cancellations made with less that two (2) hours notice will be considered a No-Show.
3. A customer is given a No-Show when the vehicle arrives within the 20-minute ready time-window and the customer fails to board the vehicle within five (5) minutes of the vehicle's arrival.
4. Excessive No-Shows may result in suspension or termination of program participation.