Current participants in the program do not need to re-register. You have been automatically enrolled in the new program and can continue to book trips by calling 469-771-0667.

New applicants should complete an application:

• Click here to enroll online

Or enroll by completing an application form:
Complete, print, and sign the appropriate application form. These PDFs are fillable forms so that you can type the information on the form before printing. Don't forget to sign and date the printed form before mailing it to DART.

• Click here to print the Seniors Program application form
• Click here to print the Disabled Individuals Program application form
• Click here to print the Low-Income Program application form

Mailed applications should include:

• Completed application form
• Signed Terms & Conditions document
• Copies of all required documentation

Printed applications, Terms & Conditions, and documentation should be mailed to:

DART Mobility Service - Collin County Transit
ATTN: Service Planning
P.O. Box 660163
Dallas, TX 75266-7248

Residents should allow up to 10 business days for your application to be processed following receipt of all required and completed materials. DART will send you a letter via U.S. mail to indicate whether you are approved for the Collin County Transit taxi voucher program. Residents who qualify will receive an introductory packet that includes their approval letter and detailed instructions on the program.

If you would like to appeal your eligibility determination for Collin County Transit, please  click here to view the appeal process.

 

 

On the home screen, click on the Wallet button to view your tickets. All active tickets will also be displayed directly on the home screen. 

If you register a credit/debit card in Setup or GoPass Wallet of the app, Payeezy will post and immediately reverse a small charge (usually 10 cents or $1.00) against the account as a test. Depending on your credit card company or bank, this charge may or may not show up on your statement as pending. The fee will not be charged against your card. Payeezy is a credit card processing vendor for electronic payments. 

Seniors Program - You must be a resident of one of the MUTD service-area cities and be 65 years or older.

• Proof of Residency: Recent utility bill, rental agreement, or letter of residency
• Proof of Age: State-issued photo ID

Disabled Individuals Program - Must be a resident of one of the MUTD service-area cities of any age and meet one of the seven disability qualifications:

• Certified legally blind
• Certified deaf or profound hard of hearing
• Certified to be non-ambulatory without assistance or mechanical aid
• Certified to qualify for at least 50 percent disability allowance through VA
• Certified for Social Security Disability Income (SSDI)
• Certified intellectual disability/intellectually disabled
• Certified as having a seizure disorder

Acceptable required disabled eligibility documentation includes:

• Doctor's note/medical certificate stating the disability
• Social Security Disability Income (SSDI) letter
• Veteran's Affair (VA) Award letter
• Medicare ID card
• Other state/federal agency certifications to one or more disabilities
• NOTE: Handicap placards are not an acceptable form of documentation

Low-Income Transit Subsidy Program - Must be a resident of one of the MUTD service-area cities and have an annual household income (before taxes) at the required program amounts based on the U.S. Federal Poverty Guidelines (see  page for full details).

Yes, only if that person is traveling with you. Passes cannot be sent electronically to another person’s phone. Be sure to activate all tickets for all persons in your group before boarding the bus or train. 

• Service is provided within the MUTD service-area cities: Celina, Lowry Crossing, McKinney, Melissa, Princeton, and Prosper
• Service is provided to/from MUTD service-area cities throughout Collin County

You are responsible for keeping your smartphone charged while riding the bus or train, just as customers must keep track of their paper ticket or transit pass card. If your phone dies, you must purchase a new ticket from a ticket vending machine (TVM) or bus farebox for your trip. 

• Monday-Friday: 6 a.m. to 8 p.m.
  
• Saturdays: 8 a.m. to 8 p.m.
  
• Sundays: 8 a.m. to 8 p.m.
  

The program will not be in operation on the following holidays:

• New Year's Day
  
• Martin Luther King's Birthday
  
• President's Day
  
• Memorial Day
  
• Juneteenth
  
• Independence Day
  
• Labor Day
  
• Thanksgiving Day
  
• Day After Thanksgiving
  
• Christmas Day

You will need to download the GoPass app to the new device. If you register in the app with the same phone number, your previously purchased tickets and passes will load into the Wallet section. 

• To schedule your trip, call the dedicated Collin County Transit phone number at 469-771-0667.
• Be sure to identify yourself as a Collin County Transit Customer and confirm the name and phone number associated with your account.
• Schedule your trip by providing the following information:
  • Date and time of your trip
  • Origin and destination of your trip
  • Travel companions, if any
  • Special mobility needs
     - If your mobility device changes, call DART Mobility Service at 214-749-2844
• Be sure to ask for a reference number for your trip request. This is your confirmation that the trip has been booked and can be used to reference the trip later, if needed.
• Trips can be booked 24 hours a day, seven (7) days a week, except for the holidays noted above.
• Trips can be scheduled up to seven (7) days in advance.
• Customers are encouraged to make trip requests at least two (2) hours in advance.
• Requests by passengers with special mobility needs are encouraged to make trip requests by 5 p.m. on the day prior to requested service to ensure an accessible vehicle is available.
• Wait times are determined by the customer's origin and destination.
• Return trips can be scheduled at the same time as the original trip or scheduled later if the exact return time is unknown.
  
  • Please note that if you schedule your return trip the day of you should provide a minimum of two hours' notice to ensure a vehicle is available. Same-day requests made with less than two hours' notice will be provided based on vehicle availability.
• Subscription service is available for customers who need to schedule regularly occurring trips (same day/same time/weekly).

Information on requests for modification or accommodation  can be found here (PDF file opens in a new window).