Collin County Transit

Collin County Transit is a rider assistance program for eligible riders that offers efficient transit options for participating McKinney Urban Transit District (MUTD) service-area cities.

Service Areas and Hours
GoPass App Walkthrough
How To Enroll
Seniors Program
Disabled Individuals Program
Low-Income Transit Program
FAQ
Contact Us

Service Area and Hours

The Collin County Transit program is administered by Dallas Area Rapid Transit (DART) Mobility Service.

Qualified residents can enjoy the convenience of accessible service at a fraction of the cost to get to popular destinations such as grocery stores, senior centers, libraries, local hospitals and medical districts, and more.

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Weekday: 6 a.m. - 8 p.m.

Weekend: 8 a.m. - 8 p.m.

The program will not be in operation on the following holidays:

New Year’s Day
Martin Luther King’s Birthday
President’s Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving Day
Day After Thanksgiving
Christmas Day

GoPass App Walkthrough

How to Enroll

Current participants

Participants in this program do not need to re-register. You have been automatically enrolled in the new program and can continue to book trips by calling phone 469-771-0667.

New participants

Participants can enroll in two ways:

devices Online Application

The easiest way to register for Collin County Transit is online

Click the Enroll Online button to complete the application.

Enroll Online

email Mailed Applications

Mailed applications should include:

Select the eligibility criteria (below) to print your application form.

Please mail your Printed applications, Terms & Conditions, and documentation to the below address

email

DART Mobility Service - Collin County Transit

ATTN: Service Planning

P.O Box 660163

Dallas, TX 75266-7248

Residents should allow up to 10 business days for your application to be processed following receipt of all required and completed materials.

Seniors Program

You must be a resident of one of the MUTD service-area cities and be 65 years or older.

Disabled Individuals Program

Must be a resident of one of the MUTD service-area cities and meet one of the seven disability qualifications. Riders must be 18 years of age.

Acceptable disabled qualifications

Certified legally blind
Certified deaf or profound hard of hearing
Certified to be non-ambulatory without assistance or mechanical aid
Certified to qualify for at least 50 percent disability allowance through VA
Certified for Social Security Disability Income (SSDI)
Certified intellectual disability/intellectually disabled
Certified as having a seizure disorder

Acceptable required disabled eligibility documentation includes:

info	Note: Handicap placards are not an acceptable form of documentation

Doctor’s note/medical certificate stating the disability
Social Security Disability Income (SSDI) letter
Veteran’s Affair (VA) Award letter
Medicare ID card
Other state/federal agency certifications to one or more disabilities

Low-Income Transit Subsidy Program

Must be a resident of one of the MUTD service-area cities, 18 years of age, and have an annual household income (before taxes) at the required program amounts based on the U.S. Federal Poverty Guidelines.

Click below to learn more about the guidelines.

Learn More

How do I register when I use the updated GoPass app for the first time?

When you launch GoPass, the new app will prompt you to enter your first name, last name and ZIP code. The next screen will ask you to enter your phone number. Press “NEXT.” You will receive a one-time passcode via SMS text message. Enter the verification code in the app and press “NEXT.” You also can register from “Your Profile,” under “More” in the app which follows the same steps. This is a one-time registration process.

How do I get a printed receipt for my ticket?

Chose “History” in the GoPass Wallet section. Select the purchase order. Use the export icon in the upper right corner to email a receipt for each transaction.

What permissions do I need to allow to use the GoPass app?

You need to give the app these permissions for all GoPass app functions to work properly:

iPhone: Location information
Android: Network Communication (full internet access), Your Location (both fine (GPS) location and coarse (network-based) location), Phone Calls (read phone status and ID), and Storage (modify or delete SD card contents)

How do I get a refund if I don't use my ticket?

There are no refunds for unused tickets. Please review the “Terms of Service” document (“Changes, refunds and ticket expiration” paragraph) for more information about refunds. In the app, navigate to menu “Settings” and select the “Terms & Conditions” option.

What should I do if I bought the wrong Collin County Transit ticket?

All refunds will be reviewed on a case-by-case basis. Please call customer service at the transit agency from which you purchased the ticket.

CCT phone 214-749-2844

Can I use this app if I don't have a credit or debit card?

Yes, the new version of GoPass has a cash-to-mobile feature that allows you to add value to your GoPass Wallet fare payment account with cash at participating retail locations. Go to the “Wallet” and select “Add Funds Using Cash” to find a location near you.

What should I do if I have the application open, but I'm having problems getting the system to respond?

Try exiting, closing and relaunching the app, or restart your mobile device. You may have to delete and reinstall the application or download the latest GoPass app update from the Google Play Store (for Android) or Apple App Store (for iPhone).

How much does the app cost?

The GoPass app is FREE to download from the Google Play store (link here) or the Apple App Store (link here).

For which public transportation agencies can I buy transit tickets and passes?

You can buy tickets for Dallas Area Rapid Transit (DART), Trinity Metro (formerly The T in Fort Worth), Denton County Transportation Authority (DCTA), and Collin County Transit (CCT). Regional tickets/passes let you travel on any combination of the three public transit systems. For more information on fares visit:
For more information on fares visit:

DART
Trinity Metro
DCTA
CCT

What information is available about routes/stations in the application?

When pressing the Plan Journey button (“Home” screen), in the tab-bar, you will be taken to a map view of your area.

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Note: Carry-on packages are limited to 2 grocery bags or similar-sized packages. Additional luggage may not be carried on seats or any other location within the passenger area. Drivers are not able to assist with carrying the bags/packages and are the sole responsibility of the passenger. Large suitcases are prohibited from service.

Contact Information

Collin County Transit Customer Care

phone 214-749-2844

Booking a trip | Manage Trip | Other service-related

phone 469-771-0667

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Contact Us Today!

1401 Pacific Ave, Dallas, TX 75202

call 214-979-1111

Customer Service Information is available 7 days a week : 5 a.m. to 12 a.m.

Holidays: 8 a.m. to 5 p.m.

Closed on Thanksgiving Day and Christmas Day

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