DART has established a grievance procedure of prompt and equitable resolution of complaints alleging discrimination. The American Disabilities Act (ADA) of 1990 and the Rehabilitation Act of 1973 forbid discrimination against those with disabilities regarding employment, transportation, public accommodation, communications, and governmental activities. The ADA additionally states that a disability is any physical or mental restriction significantly affecting a person's ability to participate in basic life activities. Therefore, DART offers accessible transportation arrangements for passengers unable to use their fixed-route bus service on account of either a temporary or permanent disability.
Once the complaint is received, DART will review it to determine whether it has jurisdiction. The complainant will receive an acknowledgment letter within ten (10) days of our receipt of the complaint informing him/her whether the complaint will be investigated by our office.
After the investigation is completed, DART will make a final decision and issue one of the following letters to the Complainant based on the investigation findings:
A person may also file a complaint directly with the Federal Transit Administration's Office of Civil Rights at:
Federal Transit Administration (FTA)
Office of Civil Rights
1200 New Jersey Ave, SE,
Washington, DC 20590
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1401 Pacific Ave, Dallas, TX 75202
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