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    Home Guide Transit and Use Paratransit Services Paratransit Eligibility

Paratransit Eligibility Process

Understanding the eligibility process.
  • What is DART Paratransit Services?
  • Who is Eligible?
  • How to Apply?
  • Questions and Answers
  • Contact Information

What is DART Paratransit Services?

DART Paratransit Services provides curb-to-curb public transportation for people with disabilities who are unable to use DART's bus or rail services. Paratransit Services also offers free travel training, and a travel ambassador program, to ADA paratransit eligible individuals who have the ability to use bus or rail services.

Paratransit services are available in the DART member cities of Addison, Carrollton, Cockrell Hill, Dallas, Farmers Branch, Garland, Glenn Heights, Highland Park, Irving, Richardson, Rowlett, University Park, Plano and DFW International Airport.

Who is Eligible?

Persons who cannot independently use DART's bus or rail because of a physical, cognitive, or visual disability.

Paratransit Eligibility Criteria
DART follows the Americans with Disabilities Act (ADA) of 1990 eligibility standards for paratransit services. People with disabilities in the following categories are eligible to receive paratransit services.

  • Category I Applicants who cannot independently use DART bus or rail service, even with training.
  • Category II Applicants who can use or learn to use an accessible public transit system, but the system is not fully accessible.
  • Category III Applicants who have a specific impairment that prevents them from getting to or from a bus stop or rail station.
  • How To Apply For Paratransit Services

    Applicants must follow these steps to be considered for Paratransit Services:

    Step 1
    Complete a Paratransit Certification form.
    Contact DART at 214-515-PARA (7272) to request a Paratransit Certification form or select the appropriate form(s) from the list below:

    Step 2
    Obtain a written verification of your disability from a physician.

    Step 3
    Return form and verification documents to Paratransit Services. You may complete the form online and then print for mailing or faxing or save it on your computer to send it as an email attachment. Upon receipt, a representative will contact you to schedule an in-person eligibility determination assessment.

    You can return your form and verification documents one of three ways:

    1. Mail form and verification documents to:
      markunread_mailbox DART Paratransit Services
      P.O. Box 660163
      Dallas, TX 75266-7271
    2. or fax form and verification documents to:
      phone 214-828-6642
    3. or email saved form and verification documents to:
      email [email protected]

    Step 4
    Complete in-person paratransit eligibility assessment by an Eligibility and Training Specialist.

    *Failure to complete any of the above steps prevents DART from considering your application for Paratransit Services.

    Eligibility Case Review

    The results of your assessment are reviewed by DART to determine if you are eligible for Paratransit Services.

    • Becoming ADA Eligible for Paratransit Services
    • Applicants become ADA paratransit eligible on a "conditional" or "unconditional" basis.
    • Conditional Eligibility
    • Customers with "conditional eligibility" will be able to use paratransit Services only for specified trips in which they meet ADA paratransit eligibility standards. This means, if you are able to use DART's bus or rail to complete a trip, you will not be eligible to use the paratransit services for that trip.

      Paratransit Services offers free travel training to customers with "conditional eligibility." Through personalized instruction, customers learn to ride bus and rail services independently.

    • Unconditional Eligibility
    • Customers with "unconditional eligibility" may use Paratransit Services exclusively.
    • Notification of Eligibility
    • Applicants are notified within 21 days of their eligibility assessments.
      Note: If an eligibility determination can not be made within 21 days from the receipt of the application, the applicant will be granted presumptive eligibility.
    • Contesting an Eligibility Determination
    • An appeal process is available to any person who is denied eligibility for Paratransit Services, or who disagrees with an eligibility decision.

       

    How Do I Get Started?

    For more information about DART Paratransit Services, call phone214-515-PARA (7272).
    Frequently Asked Questions

    The Americans with Disabilities Act of 1990 (ADA) requires DART to implement a process that strictly limits eligibility to individuals who clearly meet ADA eligibility standards. The new in-person assessment process will identify individuals' potentials rather than limitations in their ability to use accessible bus or rail transit.

    You will be required to undergo a functional, cognitive or visual assessment as determined by your disability. The results, coupled with your travel habits, will determine the best way to serve your transportation needs

    The assessment will be conducted by an Eligibility and Training Specialist.

    There is no charge to you for the assessment.

    The assessment will be conducted at a facility that is centrally located within DART's Service Area.

    A brief interview will be conducted by DART staff to review your application, your photo will be taken, and then an eligibility determination assessment will be conducted by an Eligibility and Training Specialist at the same location.

    The results of your assessment will go through an internal review process and within 21 days, you will be notified of your eligibility status

    An appeal process is available to any applicant who is denied eligibility.

    You can use DART's bus and rail services or find alternate transportation for those non-ADA eligible trips. Paratransit Services provides travel training to teach you how to use DART's bus and rail services for those non-ADA eligible trips

    An appeal process is available for any eligible individual who does not agree with any conditions of eligibility.

    Contact Information

    DART Paratransit Reservations, Where’s My Ride, Subscriptions

    phone  214-515-7272

    DART Customer Indormation

    phone  214-979-1111

    DART Paratransit Customer Relations

    phone  214-828-6736

    DART Paratransit Certification Fax Number

    fax  214-828-6642

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    Contact Us Today!

    1401 Pacific Ave, Dallas, TX 75202

    call  214-979-1111

    Representatives are available Monday through Friday: 6 a.m. to 8 p.m.

    Saturday and Sunday: 8 a.m. to 5 p.m. Holidays: 8 a.m. to 5 p.m.

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