Each low-floor center section is equipped with two clearly marked areas designated to accommodate wheelchairs. Other passengers are expected to yield these spaces to customers with mobility needs, as they have previously at the front seats of the train. Near each space is a blue call button to alert the train operator when a person in one of these spaces requests a stop.
Accessible doors may open at different locations depending on the station. Outlying Red and Blue line stations differ from those in downtown Dallas, while most new Green Line stations and the new Lake Highlands Blue Line station have slight variations in configuration. At outlying Red and Blue line stations, the accessible entrances will align with the 8-inch high mini-platforms or "humps" that have been constructed.
More information on DART's switch to level boarding is available by calling DART Customer Service at 214-979-1111.
On November 6th, 2010, the familiar "high block" boarding platforms, which have served DART passengers with disabilities and mobility challenges since the rail system's 1996 opening, go out of service. Everything that rolls will begin entering trains through each car's center section through doors that open flush with the station platform.
For persons with disabilities, this should represent a new and welcome independence. For all passengers, it promises added convenience and an easier commute. Use this brochure as a tool to understand the new concept and how to make it work for you or someone you know.
Low-floor doors open flush with the station platform.
Call buttons signal the train operator for a stop request by passengers in the designated spaces.
Level boarding area or raised "mini-hump" at Red and Blue Line stations.
Customers will use the same wayfinding devices for level boarding that they use today at rail platforms: end and center crosswalks, Ticket Vending Machine (TVM) near the center crosswalk; canopies; the name of the station on the TVM (including Braille); and the name of the station on the white signs above the windscreens and below canopies.
Braille plaques on TVMs identify the station, and a TVM is near the level boarding location at each station.
Follow these steps to find a level boarding location. Crosswalks, canopies, and TVMs are landmarks to become familiar with at any station or platform. Waiting at the correct canopy, you're within 15 to 20 feet of the doors to the low-floor car.
Red Line and Blue Line:
CBD (Downtown) Stations - Serving Red, Blue, and Green Line:
Most Green Line stations and Lake Highlands Station (Blue Line):
Fair Park Station:
The best way to stay up to date on service alerts and other DART-related news and information is to register for My DART Updates.
1401 Pacific Ave, Dallas, TX 75202
Customer Service Information is available 7 days a week : 5 a.m. to 12 a.m.
Holidays: 8 a.m. to 5 p.m.
Closed on Thanksgiving Day and Christmas Day