DART Accessibility Information
All DART buses and trains meet Americans with Disabilities Act (ADA) requirements, offering wheelchair lifts and other features to accommodate riders with disabilities.
|• Reasonable Modifications
• ADA Complaint Process
• Travel Training
• Service Animals
|• Boarding a DART Bus with a Mobility Device
• Boarding DART Rail with a Mobility Device
• Alternative Formats
• Additional Resources and Information
• DART Paratransit Services
DART Paratransit Service is an origin to destination, curb-to-curb, public transportation service for people with disabilities who are unable to use DART fixed route buses or trains. Click here to learn more.
It is DART's goal to operate a safe, efficient, and effective transportation system that provides mobility and accessibility to persons with disabilities, including individuals who use adaptive devices or mobility aids.
ADA Complaint Process
Instructions to the Public on How to File an ADA Complaint and Complaint Procedures.
Travel Training Program
If you need help, free travel training is available. This program helps seniors and people with disabilities understand how to use the public transportation.
Reduced Fares for Seniors and People with Disabilities
Reduced fares are discounted fares for senior citizens age 65 or older (with a valid DART photo ID), non-paratransit certified persons with disabilities (with valid DART photo ID), and Medicare card holders.
Certified paratransit-eligible riders may use the bus and rail service free (with valid Paratransit photo ID).
How to obtain a DART senior photo ID.
How to obtain a DART reduced fare photo ID.
View more information about DART fares.
AM/PM Pass $1.50 Day Pass $3.00 Monthly Pass $48.00
Guide dogs and other service animals are permitted on DART vehicles.
- DART buses offer wheelchair ramps and other features to accommodate riders with disabilities.
- Seats near the front door are reserved for the elderly and people with disabilities.
- By ADA standards, wheelchairs must be secured on buses. There are two wheelchair securement locations per bus, each equipped with devices which hold the wheelchairs safely in place. Operators provide securement assistance as needed. Lap/shoulder belts are available upon request.
- There are stop announcements at major intersections and transfer points provided by automated equipment or bus operators.
- About one block from your stop, press the plastic strips tape on the flip up seats in the wheelchair securement area. This signals the operator that you want to get off at the next stop.
View more information about riding DART buses.
DART RailOn November 6, 2010, high-block boarding platforms were removed from service at DART Rail stations. Two spaces in the low-floor, center section of each train are now reserved for persons with disabilities. See more information at www.DART.org/LB.
How to Board DART Rail with a Mobility Device
- Enter the train through the low-floor center section doors at station platform level.
- Look for the priority seating areas; one is located on either side of the rail car.
- A blue call button located at each priority seating area will alert the train operator that your destination is the next station stop.
Paratransit ServicesDART Paratransit Service is an origin to destination, curb-to-curb, public transportation service for people with disabilities who are unable to use DART fixed route buses or trains. Paratransit is a shared-ride service operated with modern, accessible vehicles, and taxi cabs. Riders who are unable to access vans by using steps can use the wheelchair lifts or ramps. On the large accessible vans, boarding chairs are available upon request. DART also offers free travel training, along with travel ambassadors, to persons with disabilities who are capable of riding accessible bus and rail services. Paratransit-eligible passengers with a current valid Paratransit photo ID ride free on DART and DCTA fixed route services. Paratransit-eligible passengers will be required to pay $1.00 (one-way fare) to travel on Trinity Metro buses.
Paratransit Fares (Effective October 1, 2009)
- Cash: $3.00
- Guest: $3.00
- Paratransit Fare Coupons - 10 trips: $30.00
- Personal Care Attendants - no charge
To enforce social distancing practices and protect customer and employee well-being, the lobby at DART Headquarters (1401 Pacific Avenue) has been closed to the public, including the DARTmart store and Lost and Found.
- Paratransit in person assessments are not available while DART Headquarters is closed. Assessments are being done over the phone temporarily. Call 214.828.6717 for assistance.
- Reduced Fare cards are not being processed while DART Headquarters is closed. Riders may show their expired Reduced Fare ID card or a Form 1000 to qualify for a reduced fare.
- Many of the Reduced Fare certifying agencies are also closed during this time. Call 214.828.8529 to complete a Form 1000, if needed.
- DART Paratransit Services is accepting information via email at [email protected] or by fax 214.828.6642.
- In-person visits to the DART Paratransit Offices, 101 Peak, is by appointment only. Call 214.828.6717 to make an appointment.
Paratransit Fare Coupons can be purchased online at www.DARTStore.org, at the DART Store at 1401 Pacific (DART Headquarters at Akard Station) or other DART Pass Outlet Locations. Note: Quantities are limited to five booklets per transaction with a valid Paratransit ID or copy of a valid Paratransit ID. Each coupon is good for a one-way fare on Paratransit Services and must be used with a valid Paratransit ID Card.
- View more information about DART Paratransit Services, including the eligibility process, certification forms and travel training information.
Additional Resources and Information
— Persons with disabilities may find additional training help in using DART by contacting agencies found on the resources links page:
— The U.S. Department of Transportation is dedicated to ensuring the highest level of emergency preparedness in the event of a disaster. During an emergency, persons with disabilities may require (1) additional assistance with evacuation and (2) transportation to get to a safe place.
More information to help ensure safe and secure transportation for persons with disabilities in the event of disaster or emergency is available at:
- Departmental Guidelines on Emergency Preparedness and Individuals with Disabilities
(This information will open in a new browser window.)
— Social Security disability benefits can provide for your family when an injury, illness, or disability prevents you from working and earning an income. Understand how Social Security disability works and how to calculate your benefits. Information provided by TheSimpleDollar.com.